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Windows 7: Cannot view images in emails inside any browser.


07 Sep 2013   #1

windows 8
 
 
Cannot view images in emails inside any browser.

So I'm helping a friend with this strange issue. Please excuse my poor description on this case. So basically on firefox, IE, Chrome. We cannot view any attached or embedded images on his outlook.com or gmail.com . I reset and re-installed all browsers, did a reset to IE. Ran malwarebytes and AVG antivirus for any known issues--shows nothing.

Oh, he did a full factory recovery 2 days prior to this issue as well. Still no luck, cannot get any images on these emails to show. It just displays either a grey box, or a blank box with a small image, or a small red x. The strange thing is, the program windows live mail does show these images just fine, just not in any browser period. I tried to run compatibility mode added the websites as security trusted websites. still no way to show the images on any browser. Any suggestions on what could be this issue?

My System SpecsSystem Spec
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07 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums rager. This is an odd one because it's multiple browsers and multiple email providers. Do you see the images on your machine if the emails are forwarded to you? Try this on the affected machine. Boot to Safe mode with networking and see if images display in safe mode. If so, perform a clean start to see if something is conflicting (perhaps a security software with email scanning).

Safe Mode

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy
My System SpecsSystem Spec
07 Sep 2013   #3

windows 8
 
 

I just found out that I myself, on my own computer, cannot view these forwarded images... yet on his computer windows live mail shows everything? Very strange...
My System SpecsSystem Spec
.


07 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

But normally you can view images in your email? Just the forwarded emails from your friend do not show? I'd try my suggestions above and see what the result is. Likely the forwarded images would not show for you in safe mode with networking either if they have been stripped out by a security program on his PC.

A Guy
My System SpecsSystem Spec
07 Sep 2013   #5

windows 8
 
 

Looking at his email directly by the way, same results no way to view the images. I think what you suspect maybe true, his last antivirus was norton though... I uninstalled it then put on AVG.
My System SpecsSystem Spec
07 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Was the AV change just before this issue began? Did you remove Norton using the Norton Removal Tool? A good thing to try in any case. Leftover remnants can wreak havoc if they conflict with the current AV program.

https://support.norton.com/sp/en/us/...rProfile_en_us

Norton Removal Tool Download

A Guy
My System SpecsSystem Spec
07 Sep 2013   #7

windows 8
 
 

Oh my god I forgot norton stupid removal tool.... god that program should be reported as malicious. Thank you for the reminder.
My System SpecsSystem Spec
07 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It is one of the worst offenders, but tell the truth, many AV programs require a removal tool these days.

Comprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus Software

A Guy
My System SpecsSystem Spec
07 Sep 2013   #9

windows 8
 
 

Ok, well I won't be able to resolve this issue till Tuesday. I really hope it's a security issue from Norton that was removing all images from his email. If this fails, I guess another FFR with the recovery discs will be my final option.
My System SpecsSystem Spec
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 Cannot view images in emails inside any browser.




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