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Windows 7: Cannot get Outlook to set up in a single data file.


21 Oct 2009   #1

Windows 7 Ultimate
 
 
Cannot get Outlook to set up in a single data file.

No matter how I try on this machine, I wind up with 2 separate data files, one called personal folders, and one labeled after my email accnt. This is frustrating.. I also cannot make my email data file primary. The option is greyed out. So I wipe my profile, rename all the data files to end with the .old extension, refire Outook, enter my accnt details, and then wind up somehow in the same mess. Please help me find the solution.. Thanks in advance..!!


My System SpecsSystem Spec
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22 Oct 2009   #2

Windows 7 Ultimate (x86)
 
 

I had that problem once when I set up an IMAP account. I did manage to fix it but it was a real pain. Here is what I did...

While Outlook was closed I deleted the personal folders pst. Then in regedit I navigated to: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Catalog

and deleted the key that went with that pst file. Started up oulook and it complained it couldnt find the file and to browse for/open a pst file to use. I pointed it to the new account I created (in your case the one with the email address in the file name) and it loaded.

Then I had to cleanup the mess left behind from that. Set my prefered account as the default and goto Data Files tab (within accounts) to cleanup file paths that were obsolete.

After restarting outlook again, all was well and as it should be. I dont reccomend this method since it requires so much effort. I'll see if there is a better way to work around the problem.
My System SpecsSystem Spec
22 Oct 2009   #3

Windows 7 Ultimate
 
 

Well.. after following those steps, I somehow wound up with two folder trees, both pointing to the exact same .pst. I tried to set one as default, but the option does not exist, and I cannot remove the other, so I am left with both.. Any idea how to get rid of the second.. thanks for the help so far. Would not have found that registry key without assistance..
My System SpecsSystem Spec
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22 Oct 2009   #4

Windows 7 Ultimate
 
 

The thing is, Even if I delete all profiles, data files, and reinstall outlook. It comes up, I create the new profile, then add my settings, and then wind up with 2 mail folders. One labled after my email, the other called personal folders. In the mail control panel>data files area, I am unable to make my email data file the default, nor can I remove the default file, that is currently serving no purpose. Very perplexing indeed. You are right though, it is an IMAP mail file..
My System SpecsSystem Spec
22 Oct 2009   #5

Windows 7 Ultimate (x86)
 
 

The way to remove the duplicate folder tree is to goto the Accounts dialog. Then click on the data tab. There you should see two entries for what would be the same PST file. Remove teh second one and restart Outlook.

The remaining PST file in the data tab will then be the default. Since no other will remain.
My System SpecsSystem Spec
22 Oct 2009   #6

Windows 7 Ultimate
 
 

I tried that before as well.. Unfortunately, I cannot remove either data file.. One cannot be removed because it is default. The other cannot be removed because it states it is tied to an email account. This second, unfortunately for some reason, cannot be made default. The only way to delete it is to delete the email account settings. Then when I add them again, I wind up in the same situation..
My System SpecsSystem Spec
22 Oct 2009   #7

Windows 7 Ultimate (x86)
 
 

Thats good to know but it dosent help you any I realize. The only difference so far I see between what I did and what you did is that I have an additional POP email account.

Do both data files (which are teh same) appear in the registry under the catalog key? If so, remove one of them. Since both point to the same file it wont matter which one.
My System SpecsSystem Spec
23 Oct 2009   #8

Windows 7 Ultimate
 
 

No good.. It just brings it back.. What I really need, is a way to set the actual email folder as "Default". Is there a registry setting that will allow or that? I cannot do it in the data files, because for some reason the option is greyed out.. Outlook seems to not want to open without a default folder, so it creates one every time the program opens.. Thanks for sticking with me on this.. I think getting the mail folder to default, would solve this one.. just no idea how to make that happen..
My System SpecsSystem Spec
23 Oct 2009   #9

Windows 7 Ultimate (x86)
 
 

Your welcome! I'll poke around today and see what I can come up with. Im sure there is a way to set it as the default folder. I'll resetup my IMAP acct and try to better retrace my steps. I must have forgot a step some where along the way.
My System SpecsSystem Spec
24 Oct 2009   #10

Windows 7 Ultimate
 
 

I guess another possibility would be to completely remove Outlook, and start over.. but I mean completely remove outlook. I recall the first time I logged into outlook, I chose not to set up my email accnt right away.. Instead, I first tried to import my data files that were previously backed up. Then, when I set up my email accnt, it came up as a separate data file.. I have been stuck in this predicament ever since. I tried uninstalling, reinstalling, but it came up with the same thing. Somehow, I think if I could fully wipe the slate clean, and bring it up that first time, input my accnt info, and then import my old data files into my current default data file which was also my email accnt.. I would be good.. Any thoughts on how to do this?
My System SpecsSystem Spec
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 Cannot get Outlook to set up in a single data file.




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