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Windows 7: Firefox Crashing

20 Sep 2013   #1

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 
Firefox Crashing

Within the last couple months I have started having this problem with Firefox. It will crash and I get a prompt that says Shockwave is giving it a problem and gives me the opportunity to close Shockwave. After I close it things are fine in Firefox but I need Shockwave for some video effects. Has anyone found a solution to this?

My System SpecsSystem Spec
20 Sep 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

There has been a new version released for flash player possibly shockwave has also been updated,
Shockwave Player Help | Shockwave Player Help
My System SpecsSystem Spec
21 Sep 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The latest Shockwave release has a new security mechanism, that, at least for me, required that, after I had installed it, I open IE and run the Shockwave installer final part. I don't remember if the installer message appeared automatically in IE or if I had to go to Adobe - Test Adobe Shockwave Player to get the install to finish. This step did not appear in Fx when I opened the Adobe Test URL; unable to get Shockwave to run in Fx, I decided to try it in IE, which led to my finding how to run the last part of the installer..

Once I had run the final step, Shockwave worked in both IE and Fx.
My System SpecsSystem Spec
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21 Sep 2013   #4

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Thanks to both of you for your help. I installed the latest Shockwave and we will see if that clears my problem.
My System SpecsSystem Spec
22 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Hello Jim, if it happens again, grab a screenshot of the error as well. Also what version of FF you are using.

If you have the problem again, try disabling hardware acceleration if it is on

Tools> Options> Advanced> General> Untick Use hardware acceleration when available

A Guy
My System SpecsSystem Spec
22 Sep 2013   #6

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by A Guy View Post
Hello Jim, if it happens again, grab a screenshot of the error as well. Also what version of FF you are using.

If you have the problem again, try disabling hardware acceleration if it is on

Tools> Options> Advanced> General> Untick Use hardware acceleration when available

A Guy
I have version 24.0 Firefox has a new one every week it seems. == I will try what you said. Thanks,
My System SpecsSystem Spec
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 Firefox Crashing





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