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Windows 7: Firefox is totally dead

25 Sep 2013   #1

Windows 7 Professional
Firefox is totally dead

I cannot use Firefox anymore. It's as if it's totally locked up: can't complete any online transactions, can't access searches, track packages, and it locks up my computer and I have to shut down completely and start up again. Nothing whatsoever can be done in FF. All the above work perfectly in Chrome but I don't want to use any related to Google. All FF updates are automatic; today the latest was downloaded. I've always used FF -- I really like it. This is bizarre. Your help will be greatly appreciated. ec

My System SpecsSystem Spec

25 Sep 2013   #2

Microsoft Windows 7 Home Premium 64-bit 7600

open firefox ,click help then click start firefox with add-ons disabled
see if it works ok then.
if so the problem is with an add on.
go to add ons and update them.
or disable add ons and then add one at a time until it locks up etc then you will have worked out the last add on added that is causing the problem.
My System SpecsSystem Spec
25 Sep 2013   #3

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

I recently had a problem with Firefox, one page was not updating from an earlier version and nothing I could do would make it update. I did a "refresh" and now working properly (I'm using Firefox to enter this).

See this on how to "refresh" Firefox:
My System SpecsSystem Spec

29 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

You might try creating a new profile and see if that works.

A Guy
My System SpecsSystem Spec

 Firefox is totally dead

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