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Windows 7: Windows 7 freezing when using Firefox 24.0

01 Oct 2013   #1
anne1982

Windows 7 Ultimate x64
 
 
Windows 7 freezing when using Firefox 24.0

Hello all,

My windows 7 (entire PC) freezing for about 2 minutes when using Firefox (24.0). I have this problem already for few weeks. This mostly happens when opening (clicking on) a website (like hotmail etc...). this can occur anytime during browsing. I tried almost every solution I could find in the Internet like: updating the adblock, updating the rest of the programs, uncheck the option "use hardware acceleration when available" etc... but without any result.

According the AV (ZoneAlarm Security) and Malwarebytes Anti-Malware is the computer clean from viruses and malware.

Any advice will be highly appreciated.

Anne


My System SpecsSystem Spec
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01 Oct 2013   #2
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

Try creating a new profile and test it.

Firefox - Create and Run Multiple Profiles

Jerry
My System SpecsSystem Spec
02 Oct 2013   #3
Aguden

Windows 7 home premium x64
 
 

I had the same problem and searched the Firefox forums. The suggestion was to deselect the use hardware acceleration in the options. I unchecked the box and have not had the problem since. The problem did come back but when I checked the check mark was back in the box so I unchecked it again and it is fine again. Now I need to find how to keep that box unchecked! It may have come with a Firefox upgrade. Hope this works for you.
My System SpecsSystem Spec
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02 Oct 2013   #4
anne1982

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Aguden View Post
I had the same problem and searched the Firefox forums. The suggestion was to deselect the use hardware acceleration in the options. I unchecked the box and have not had the problem since. The problem did come back but when I checked the check mark was back in the box so I unchecked it again and it is fine again. Now I need to find how to keep that box unchecked! It may have come with a Firefox upgrade. Hope this works for you.

Thanks for your reply, I deselected the "use hardware acceleration" in the options and still it is deselected. The trouble is uncheck this option did not solve the problem.
My System SpecsSystem Spec
02 Oct 2013   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

If software rendering is needed this usually points to an outdated Graphics card driver,
Does the issue happen with any other browsers ?
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
My System SpecsSystem Spec
03 Oct 2013   #6
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

Did you try making a new profile that I suggested in post #2?

You could also try restarting Firefox without add-ons have a look at this https://support.mozilla.org/en-US/kb...sing-safe-mode

Jerry
My System SpecsSystem Spec
03 Oct 2013   #7
anne1982

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Bongo View Post
Did you try making a new profile that I suggested in post #2?

You could also try restarting Firefox without add-ons have a look at this https://support.mozilla.org/en-US/kb...sing-safe-mode

Jerry

Hello Jerry,

Thanks for your reaction. Yes I tried to restart FF using safe mode but it didn't solve the problem. The computer is still freezing as it was before.

Regards,

Anne
My System SpecsSystem Spec
06 Oct 2013   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Have you tried the clean start ThrashZone suggested? I have seen many threads about FF freezing PCs, going back several versions, usually with no fixes, IE:

https://support.mozilla.org/en-US/qu.../963963?page=1

If a clean start results in the same freezes, try surfing in Safe Mode with Networking and see if it happens there. It's not a great suggestion if the freezes are very random as you loose a lot of functionality in Safe Mode.

A Guy
My System SpecsSystem Spec
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 Windows 7 freezing when using Firefox 24.0




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