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Windows 7: Bogus Chrome crash message


08 Oct 2013   #1

windows 7 home premium 64, windows xp home
 
 
Bogus Chrome crash message

I have had Chrome installed on my Win 7 PC for a long time and have had no problems with it until recently. I don't use it as my #1 browser, however. I use IE mostly and use Firefox and Chrome occasionally.

Several days ago I started to get the dreaded 'Whoa! Google Chrome has crashed' popup. This was a mystery since the message was popping up ad nauseum when Chrome wasn't open. Amazing how a program can crash when it is closed. Annoyingly, I can't see anyone else online who has had this message appear when Chrome is not running. But surely I am not alone.

Being driven crazy with this constant interruption, I have uninstalled Chrome, but would reinstall it if someone can help me stop the popup. Installing an older version of Chrome might be a temporary solution.

One thing I noticed was that the popup appeared even when no browser was open and Windows Live Mail 2011 was open. This might indicate a clash of some kind, but my wife uses a Win 7 PC with virtually the same setup and she hasn't seen the popup. Nobody in a computer group I belong to has seen it either.

Any ideas how to overcome this irritation would be most gratefully received.


My System SpecsSystem Spec
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08 Oct 2013   #2

Windows 7 Home Premium 64bit
 
 

I had 'Google Chrome has crashed' popup before due to slow congested line and hit by malware.

I am no expert in this but there are 4 possibilities:
a.you installed a new software that software might affect the Chrome function.
Mine did. 7zip did something to my system.
b.Windows updates affecting this version of Chrome. Yes, updates do influenced Chrome.
c. Chrome update installation clashed with Windows 7. This had happened before.
d. infected with a hidden malware that affects Chrome.

' Installing an older version of Chrome might be a temporary solution.' It may not work depending on the situation.

You have to run a thorough check or else it's difficult to diagnose.
My System SpecsSystem Spec
09 Oct 2013   #3

Windows 7 Pro. 64/SP-1
 
 

1.You could be infected.
2. You could have Chrome set as your default browser whether you use it or not. I keep I.E. as default browser even thou I use Firefox most of the time.
3. You could have Chrome being updating automatically in msconfig/Services (Non Microsoft Services) and the updates are failing or are arguing with Windows 7.

Just some ideas that come to mind.
My System SpecsSystem Spec
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09 Oct 2013   #4

windows 7 home premium 64, windows xp home
 
 

Thanks, guys, for your suggestions. They made sense.

Meanwhile, however, I have tried unsuccessfully to install two earlier Chrome versions. Some nonsense about looking for an untitled page stopped me.

Just for fun I then had yet another crack at installing the latest version, and two hours later I haven't seen that ridiculous popup. I don't know why but it seems to have gone away. Perhaps Google has finally accepted that Chrome isn't open and so can't crash.

I hope that I'm not being too optimistic.
My System SpecsSystem Spec
09 Oct 2013   #5

Windows 7 Home Premium 64bit
 
 

I can't say for sure what.Sometimes, some extensions which you downloaded are malware in disguise and caused unwanted pop-ups.But when you uninstalled Chrome, the malware is not deleted but hidden else where in the registry. New version of Chrome may no longer starts the malware as the extension is not there. If you downloaded the same extension it may run again. Hopefully, everything is OK. Be safe, though.
My System SpecsSystem Spec
10 Oct 2013   #6

windows 7 home premium 64, windows xp home
 
 

I spoke too soon. After hours of no popup yesterday, I turned on the PC this morning and soon the stupid thing reappeared. Chrome was again binned. No Chrome, no popup. I will wait for a stable version to be released. The recent 'updates' have been beta and dev. It is interestting that a so-called update appeared just before the fake popup appeared. But I can really do without Chrome if this issue can't be resolved. I don't think malware is involved.
My System SpecsSystem Spec
11 Oct 2013   #7

Windows 7 Home Premium 64bit
 
 

That's odd. Peculiar to Google Chrome (PTGC)! Something is wrong.

Use Opera or FireFox. FireFox can be dangerous as the add-ons or extensions can be a nuisance or malware if you don't know the author(s) of the add-ons or extensions. I did add an add-on only to find out it's a tracking software disguised as an add-on or extension.
Opera is OK but lacks support.Good to some extend.
Take care.
My System SpecsSystem Spec
11 Oct 2013   #8

Windows 7 Pro. 64/SP-1
 
 

From post #6
Quote:
The recent 'updates' have been beta
Beta are for testing. Try a new Chrome that is not beta.
My System SpecsSystem Spec
12 Oct 2013   #9

Windows 7 Home Premium x64
 
 

Go to settings and disable running background apps when Chrome is closed (can't really remember the exact name of the option).
My System SpecsSystem Spec
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