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Windows 7: Pages Hang Loading in Chrome/FF Only - Not IE


15 Oct 2013   #1

Win7x64
 
 
Pages Hang Loading in Chrome/FF Only - Not IE

We have an issue at one of our locations with pages hanging while loading. It's completely random. It only seems to affect users on Chrome. I've noticed it on Firefox too, although I'm the only one who uses FF as its not approved for our end-users. Suprisingly, IE seems completely unaffected.

Again, this is a site specific issue. Nobody (including me) has this issue at our other locations.

When it happens certain tabs will not load. Sometimes stopping the page load and refreshing will load the tab. Other times this does not work. Then it will go back to normal for a few hours. If I switch to Internet Explorer and try to load the same page it usually loads instantly. It really feels like a DNS issue, but it should affect all browsers equally if that was the case.

We are running 4 T1's into an Adtran aggregator and then everything is run through a Watchguard firewall.

Here are a few things we've looked at already:

1. Multiple changes to firewall rules
2. Change in DNS lookups
3. Multiple changes to filter rules
4. traces of network routes looking for upstream issues
5. Disabling of traffic management on router
6. Capture of traffic and analysis for layer 3 or 4 issues

My System SpecsSystem Spec
.

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 Pages Hang Loading in Chrome/FF Only - Not IE




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