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Windows 7: Gmail unabtainable?

20 Oct 2013   #1
gael33

Windows 7 Professional 64 bit
 
 
Gmail unabtainable?

I've been trying to install Google Chrome but my computer won't install the installation file. Is there a reason why Windows 7 won't allow this file to be installed? I installed Firefox 24.0 and that installed perfectly, however, when I try to open my gmail account it says it cannot direct me to the page. I have checked the Firewall and the browser settings and they appear to be okay. In fact, I can view Twitter and Facebook but not my gmail ... what could be wrong? Any ideas?

gael.


My System SpecsSystem Spec
20 Oct 2013   #2
ThrashZone

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64
 
 

Review Jacee’s instructions to run Adwcleaner here,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/303717-unusual-remote-assistance-control-process.html
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
My System SpecsSystem Spec
20 Oct 2013   #3
gael33

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Review Jacee’s instructions to run Adwcleaner here,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/303717-unusual-remote-assistance-control-process.html
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
I take it you think it could be a virus/malware?
I already have Malwarebytes Pro running on the Computer.
My System SpecsSystem Spec
20 Oct 2013   #4
ThrashZone

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64
 
 

Not many things will stop a download,
Third party security,
User account restrictions,
Or a Virus,
You can fill in the blanks on the first two ?
See if you can use the "Fill in your system spec's" link above my signature picture.
My System SpecsSystem Spec
20 Oct 2013   #5
gael33

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Not many things will stop a download,
Third party security,
User account restrictions,
Or a Virus,
You can fill in the blanks on the first two ?
See if you can use the "Fill in your system spec's" link above my signature picture.
I have another pc running Windows XP in another room ... both pc's are connected through a wireless router. I checked the network settings on the XP and mirrored them on the Win 7 machine. It appears that either Malwarebytes removed an important cookie, or installing Firefox 24.0 somehow altered the settings, I suspect a bit of both. The bottom line is, is that I un-quarantined what had been recently removed by Malwarebytes and changed the network settings ... we are now back on line.
Keeping fingers crossed

gael
My System SpecsSystem Spec
20 Oct 2013   #6
ThrashZone

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64
 
 

Post the scan results from Malwarebytes so we all can see what was tagged as corrupt,
Cheers.
My System SpecsSystem Spec
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 Gmail unabtainable?




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