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Windows 7: IE 10 Clicking in Search box only briefly shows drop down menus

20 Oct 2013   #1
wither 2

Windows 7 Pro SP1 64 bit
 
 
IE 10 Clicking in Search box only briefly shows drop down menus

Starting yesterday, whenever I click on a search box while browsing, the drop down menus (which are correct) flash briefly so that I can't select anything and I also can't enter anything into the search box. It also does this for entering a user name to enter a website requiring it, although it will usually let me manually enter a user name. Sometimes, one will work but the other won't. Very erratic.

I ran a system restore to before the problem and that didn't help. I uninstalled IE 10 which rolled it back to IE 9 and I briefly didn't have the problem. I reinstalled IE 10 and it worked briefly.

I have run a full system anti-virus scan with no issues found. I also ran a full malware scan with malwarebytes. It found 8 p.u.p files and I deleted them. It didn't change anything. I ran a clean boot with no improvement. SFC /Scannow found no integrity violations. I also uninstalled the two toolbars I usually use and reinstalled them one at a time with no changes.

On my two other systems which have either Vista or Win 7, I'm running IE 8 and they don't have this problem. They also have the same toolbars.

I have no other problems with this system. It is fully up to date. Java is also up to date.

Any suggestions would be appreciated.


My System SpecsSystem Spec
.

20 Oct 2013   #2
ThrashZone

Win-7 H-Prem-x64 Linux-Mint-Mate 17.1x64
 
 

Switch to Software rendering,
http://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html
Not sure which version your using or your Security suite you have installed please fill in the blanks,
Also see what this does,
Use No Add-ons mode/ Click the Start button and type in the search box,
Internet explorer

Click on the suggestion (No Add-ons) or it’s located at,
Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
http://windows.microsoft.com/en-IN/windows7/How-to-manage-add-ons-in-Internet-Explorer-9
My System SpecsSystem Spec
20 Oct 2013   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

See if the problem exists in Safe Mode with Networking

Safe Mode

If it works OK in Safe Mode, try a clean start to see if there is a conflict

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy
My System SpecsSystem Spec
.


21 Oct 2013   #4
wither 2

Windows 7 Pro SP1 64 bit
 
 

Thanks for the replies-

ThrashZone- GPU acceleration isn't supported. Disabling all add-ons doesn't change anything. Using MSE for AV.

A Guy- As I mentioned in my original post, I had already tried a clean boot. If I can figure out which function key gets me into the advanced boot options, I'll give it a try. On this system, I've tried F5 and F8. It's hard to know when to select it because HP doesn't let you see the POST.
My System SpecsSystem Spec
21 Oct 2013   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It will be F8. Just start clicking F8 when the PC starts to boot, stop when you see the options come up. Sorry I missed the sentence about clean start. A Guy
My System SpecsSystem Spec
21 Oct 2013   #6
wither 2

Windows 7 Pro SP1 64 bit
 
 

Actually, it's F5 and then F8.

I went to safe mode with networking and the problem does not occur. Very strange since I did a clean boot.

I even uninstalled Java while in Windows and it didn't make any difference.
My System SpecsSystem Spec
21 Oct 2013   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Sometimes a security program will not allow itself to be terminated. Check the task manager when in the clean start and see if there is a security program running. This is not guaranteed, but often the cause. Windows loads a limited set of services in safe mode, and does not load the video card driver...another possibility. A Guy
My System SpecsSystem Spec
21 Oct 2013   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

While I was waiting for you, I went to the HP website and was able to flounder around until I found where I could download the drivers of my choosing. I selected the graphics driver and walked away while it was downloading. When I came back there was no activity and it doesn't appear that the driver loaded. I'll be darned if I can get to that screen again. The only thing it will let me do is run the automatic scan and that tells me nothing. Ditto for the HP support assistant.

I did install a BIOS update while I was at that page.

As I mentioned, I'm using MSE on that system. The thing that gets me is that this problem jumped up out of the blue. Everything was working fine and then "bingo". It seemed to happen around a Java update which I didn't run. I ran it later without any improvement. I uninstalled the Java Update 25 and Java Update 45 from Programs and Features. I don't know if that disables Java completely. The problem still exists.

Are you wanting me to run a clean boot again and then check the Task Manager for MSE running?
My System SpecsSystem Spec
21 Oct 2013   #9
ThrashZone

Win-7 H-Prem-x64 Linux-Mint-Mate 17.1x64
 
 

I would Uninstall Java and even when you do you'll still have java toolbox Enabled,
Go to Manage add-ons from the Control panel/ Internet options/ Programs section/ Manage add-ons,
On the middle left column click on "Show" All add-ons,
You'll most likely see Java toolbox or what ever it's called,
http://www.java.com/en/download/faq/remove_olderversions.xml
http://www.java.com/en/download/help/uninstall_java.xml
Interesting read it's time to dump Java,
http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html
My System SpecsSystem Spec
21 Oct 2013   #10
wither 2

Windows 7 Pro SP1 64 bit
 
 

Thanks. I'm going to let this one rest until tomorrow.

I just tried FireFox and it doesn't have these problems. Uninstall IE 10 right now.
My System SpecsSystem Spec
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 IE 10 Clicking in Search box only briefly shows drop down menus




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