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Windows 7: PDF receiced by Hotmail is corrupt, but not by ISP.


05 Nov 2013   #1

Home Premium 64 bit
 
 
PDF receiced by Hotmail is corrupt, but not by ISP.

My power supplier had a message for me in my account on its website in PDF format. With the supplier I use my Hotmail account. I clicked on the link and downloaded the file to my desktop, but it would not open as it was corrupt.

I then logged in using my secondary address "xx@yyy.myisp.com", clicked the link and the message appeared without any problem.

Any idea why that should be? Please!

My System SpecsSystem Spec
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05 Nov 2013   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Is your supplier EDF?
My System SpecsSystem Spec
05 Nov 2013   #3

Home Premium 64 bit
 
 

No! Scottish Power
My System SpecsSystem Spec
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06 Nov 2013   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The file might have got corrupted during download. Try your Hotmail account again and download a fresh copy of the PDF file and see if that opens.
My System SpecsSystem Spec
06 Nov 2013   #5

Home Premium 64 bit
 
 

Yes, but more than one retry have had the same outcome, so I have reversed the priorities of my contact emails, as I feel Hotmail could be the culprit.
My System SpecsSystem Spec
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 PDF receiced by Hotmail is corrupt, but not by ISP.




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