Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unable to view email message.

05 Nov 2013   #1
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unable to view email message.

Am using Windows Live Mail. Never had a problem before but I have received two emails from the same source in the last few days and neither one shows the email message in the message pane. I have searched for an answer but all the posts are when no messages appear in the message pane at all. Then a reinstall of WLM is recommended. My problem is just with this one sender. All other messages read fine. I can read the message if I click the Reply button. Everything appears as normal then. Here's a screenshot of a typical message.

-cc-email.png

UK members will recognise the Sender as a UK Government body so it's no good asking them what format they send their emails by.
Any ideas please




My System SpecsSystem Spec
.

10 Nov 2013   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Hello John, sorry I just saw this. It looks like the sender is using HTML format that disagrees with WLM. Check on the View tab for a setting to read the email in plain text. A Guy
My System SpecsSystem Spec
10 Nov 2013   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

John, have a look at suggestions about a font issue here:

Live Mail 2012 - messages from Yahoo! are blank

A Guy
My System SpecsSystem Spec
.


11 Nov 2013   #4
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Bill
Thanks for your response and aplologies for delay but I have looked further into this and the emails in question are from a UK Government department and just the emails from one email address are causing problems. Others from the same server but a different address are OK. So I have emailed the IT department to see what they say. I'll probably get jumped upon by the security sevice, they are all a bit jumpy at the moment, so if you don't hear from me for a while you'll know that I have been locked up in the Pokey!
My System SpecsSystem Spec
11 Nov 2013   #5
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

your not a budgie smuggler are you
My System SpecsSystem Spec
11 Nov 2013   #6
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't know! What is it?
My System SpecsSystem Spec
11 Nov 2013   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

A government branch using old fonts wouldn't be a shock. You can apparently inspect the headers and see what fonts are used. Maybe not your issue, but sure makes sense why you can't see the text, that is obviously there. A Guy
My System SpecsSystem Spec
Reply

 Unable to view email message.




Thread Tools





Similar help and support threads
Thread Forum
Portion of email pictures are cut off, not a full view anymore?
I have Windows 7 with Window Live mail. Since I did the update for Windows Live Mail, the pictures that I try to send through email are smaller with portions of the picture cut off. They don't allow the full view of a picture to be posted anymore. How can I correct this problem? I did not...
Browsers & Mail
Windows 7 live email problem with inbox view
SORRY I HAVE JSUT MADE A HUGE ERROR POSTING THIS INFO - IT'S LATE AT NIGHT - MY COMPANY EMAILS IS WINDOWS LIVE ON WINDOWS XP - MY HOME PC IS WINDOWS 7 !! SORRY AGAIN!! Hello anybody who can help, this is affecting my PC at work but no-one can spare the time to help ! :cry: It is really frustrating...
Browsers & Mail
view source of an email which I am composing in WLM?
Outlook Express had a tab to go from "normal" to "view source" of an email which I am composing. That tab is gone in Windows Live Mail. Is there any way to get into the source?
Browsers & Mail
Your email message box is almost full........
For the last week I have received on a daily basis an email on my Windows Live hotmail address, warning me that my mailbox is almost full ....... Not so. Also there is no tick on the option to keep a copy on the server. So it looks like a scam or an attempt to introduce a virus. However; there...
Browsers & Mail
Email error message
For over a month I’ve been getting the following error message when I open my Windows mail (Win7 OS). The procedure entry point ?Destroy@CDUIDialog@@MAEXZZ could not be located in the dynamic link library UXCore.dll. I close the error box and nothing seems to be wrong with my mail...
Browsers & Mail
email not available message
E-mail not available message appears on screen when not convenient - eg in the middle of a power point presentation. Can it be disabled? Any suggestions.
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 00:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App