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Windows 7: Windows live mail shut down problem


23 Oct 2009   #1

Window7 64
 
 
Windows live mail shut down problem

Yesterday I reformatted to windows 7/64 from vista. I dled the essentials and got my window live mail operating.

Today I am having problems with the mail not opening. It appears that it is not closing properly as it shows up in the task manager. I have to restart to get it to open.

Googling it appears I am not alone. Anyway I can fix this? Should I remove and reinstall essentials?

Harry


My System SpecsSystem Spec
.

23 Oct 2009   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Harry,

This may be caused by WLM not quite through with some process after it was closed, or something is causing it to hangup while closing.

When WLM is closed, Open Task Manager (Ctrl+Shift+Esc), click on the Processes tab, and check to see if you have any wlmail.exe*32 "Image Name" listed. If so, select it and click on End Process for any listed. Hopefully it will open without a problem for you now.

Windows live mail shut down problem-wlmail.jpg

Hope this helps,
Shawn


My System SpecsSystem Spec
23 Oct 2009   #3

Window7 64
 
 

Thank you I will give it a try.

Harry
My System SpecsSystem Spec
.


23 Oct 2009   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're welcome. Please let us know how it went for you.
My System SpecsSystem Spec
26 Oct 2009   #5

Window7 64
 
 

Mail is still causing problems. Have to go into task manager and stop wlmail.exe*32.

Also noticed that occasionally I will not be able to download. Says something about site unavailable etc. Once I restart all is well.

Is this my problem or a problem with Windows 7 or WLM? Are other people having this problem? Have been alternating between IE 32 and 64 and does not seem to make a difference.

This was a clean install of Windows 7/64 that went with no problems. I am a bit computer challenged so I hope I did not mess anything up.
My System SpecsSystem Spec
26 Oct 2009   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Toes,

Do you have a antivirus program installed that has a email scanning option. If so, disable the email scanning option of the program to see if that may be causing WLM to hangup.
My System SpecsSystem Spec
28 Oct 2009   #7

Window7 64
 
 

Quote   Quote: Originally Posted by Brink View Post
Toes,

Do you have a antivirus program installed that has a email scanning option. If so, disable the email scanning option of the program to see if that may be causing WLM to hangup.
I have turned off my AVG email scanner and still no joy. Uninstalled all Essentials and reinstalled, still hangs.

Checked for ~ and that other symbol in blocked/safe senders and still hangs.

This is beginning to bug me.

Search indicates that some people are having problems but not many. Since this was a clean install I really don't have much on the computer might be creating some kind of a conflict.

Anyway, thanks for your time and help.

Harry
My System SpecsSystem Spec
28 Oct 2009   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Harry,

You might see if uninstalling Windows Live Mail, then deleting the hidden C:\Users\User-Name\AppData\Local\Microsoft\Windows Live Mail folder if still there. This will give you a clean start. Afterwards, reinstall it to see if it work properly.
My System SpecsSystem Spec
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 Windows live mail shut down problem




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