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Windows 7: Can't browse Internet even though I'm connected

23 Oct 2009   #1
Aeyara

Windows Vista Home Premium x64
 
 
Can't browse Internet even though I'm connected

I just installed windows 7 home premium 64 bit, but for some reason, icant browse the Internet even though I'm connected. Ie thinks I'm not connected and nothing happens on firefox. I've tried the troubleshooter, disconnected and reconnected to the wireless network, and restarted my computer. Nothing changes.

I don't know if this is relevant but I got Microsoft tech support to help me download the file since I was having difficulties, and he somehow managed to disable all 3rd party programs. I'm not sure if that's related to this situation, and I don't know how to enable the programs again...

Any help would be appreciated!


My System SpecsSystem Spec
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25 Nov 2009   #2
andresmcm

Windows 7
 
 
Same problem here...

Hey I'm having the exact same problem as Aeyara. I just updated to Windows 7 ultimate (64 bit) from Vista and I can't use IE or Firefox. My internet connection is recognized and I can use anything else that uses the internet (like iTunes, Live Messenger, Skype, etc.) but no browsers. I tried pretty much everything that has been suggested on forums (resetting IE, uninstalling Bonjour, unchecking the boxes in the LAN settings, etc.) but so far no luck.

Please help!
My System SpecsSystem Spec
25 Nov 2009   #3
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by andresmcm View Post
Hey I'm having the exact same problem as Aeyara. I just updated to Windows 7 ultimate (64 bit) from Vista and I can't use IE or Firefox. My internet connection is recognized and I can use anything else that uses the internet (like iTunes, Live Messenger, Skype, etc.) but no browsers. I tried pretty much everything that has been suggested on forums (resetting IE, uninstalling Bonjour, unchecking the boxes in the LAN settings, etc.) but so far no luck.

Please help!
I think that the first step would be to go to device manager and look for any problems. Problems will be clearly identified. Then come back and tell us what you have found.
My System SpecsSystem Spec
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26 Nov 2009   #4
andresmcm

Windows 7
 
 

Ok, I checked the device manager and no apparent issues. One thing I did find is that my computer does not appear to have a valid IP address. I'm guessing this might be the problem, but how do I fix it?
My System SpecsSystem Spec
26 Nov 2009   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by andresmcm View Post
Ok, I checked the device manager and no apparent issues. One thing I did find is that my computer does not appear to have a valid IP address. I'm guessing this might be the problem, but how do I fix it?
Hopefully the easy way will work. Right click on the network icon, bottom right. Then go to trouble shoot. If that does not work, please comeback and we will go from there.
My System SpecsSystem Spec
26 Nov 2009   #6
andresmcm

Windows 7
 
 

I ran a troubleshoot of Internet Connections, and the result is:

Problems found
Your computer appears to be correctly configured, but the
device or resource (www.microsoft.com) is not responding
My System SpecsSystem Spec
26 Nov 2009   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by andresmcm View Post
I ran a troubleshoot of Internet Connections, and the result is:

Problems found
Your computer appears to be correctly configured, but the
device or resource (www.microsoft.com) is not responding
I am assuming that you have a dynamic ip address (it changes every time you shut off your modem). Easy solve number 2. Turn off your computer, turn off modem (on mine I have to unplug). Wait a few minutes, boot up then turn on modem. Are you on wireless?
My System SpecsSystem Spec
26 Nov 2009   #8
andresmcm

Windows 7
 
 

Yeah I'm on wireless and I've turned my computer off before. The IP addresses in this building are dynamic and on a three-month lease. I tried hooking up to ethernet before but I get the same error messages in IE and Firefox.
My System SpecsSystem Spec
26 Nov 2009   #9
andresmcm

Windows 7
 
 

No, turning off the computer and modem did not work. It's very strange that the internet is available for other programs, just not the browsers. I've got my firewalls turned off so that shouldn't be a problem.
My System SpecsSystem Spec
26 Nov 2009   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by andresmcm View Post
Yeah I'm on wireless and I've turned my computer off before. The IP addresses in this building are dynamic and on a three-month lease. I tried hooking up to ethernet before but I get the same error messages in IE and Firefox.

Try this, take your W7, and do a repair install, you may have to run it through twice. You should be able to get IE 8 to work at that point. Before that however, make a system restore and system image. In case something goes wrong you have a back up.
The problem began with the installation of 8, it has to be the cause.
My System SpecsSystem Spec
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 Can't browse Internet even though I'm connected




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