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Windows 7: Unable to install IE9, 10, OR 11

16 Nov 2013   #1
magworker

Windows 7 Home Premium 32 bit
 
 
Unable to install IE9, 10, OR 11

Have been unable to update my IE browser. Most recently attempted to install IE11. This is what I got back after browser failed to install.

Problem Event Name: APPCRASH
Application Name: ieexplore.exe
Application Version: 11.0.9600.16428
Application Timestamp: 525b664c
Fault Module Name: MSHTML.dll
Fault Module Version: 11.0.9600.16428
Fault Module Timestamp: 525b9a19
Exception Code: 8000003
Exception Offset: 00469ffd
OS Version 6.1.7601.2.1.0.768.3
Locale ID: 1003
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a789882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad1913Sb953a78882e789

I'm a novice and short of a complete reinstall of my windows 7, sp1, 32 bit program is there anything else I can do? Obviously the problems stems from the MSHTML.dll. Is it missing. Can I replaced it. Thank you


My System SpecsSystem Spec
.
17 Nov 2013   #2
GPUHotz

 
 

does the current version of IE crash when you use it?
My System SpecsSystem Spec
17 Nov 2013   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums magworker and GPUHotz.

magworker, I would start with running the System File Checker

SFC /SCANNOW Command - System File Checker

See if it doesn't find and fix any issues. If it says it found error but could not correct them, run it 3 times as mentioned in the tutorial. If that still leaves issues it cannot repair, follow the instructions to post the sfcdetails.txt here

A Guy
My System SpecsSystem Spec
.

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 Unable to install IE9, 10, OR 11




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