Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: FireFox causing complete computer freeze

20 Nov 2013   #1
Mugroar

Windows 7 Home Premium 64-bit
 
 
FireFox causing complete computer freeze

Hello everyone. I have an issue that has been plaguing me for about a month or so at this point.

Whenever I'm using FireFox, which is my main browser and the one I have been using on this computer since I bought it (back in October 2010), sometimes the entire computer will lock up. Now, this means that I cannot alt+ctrl+del, can't move the mouse, can't do anything. It fully locks. This could last for just a few seconds, and everything goes back to normal, or - and this is the killer - it stays that way, and I am forced to hold down the power button on the tower to shut it off. If the freeze happens once during my browsing, and it's a short one that disappears quickly, then when I try to shut down the computer normally, it will not shut down. As in, I see the "Shutting Down..." screen, the monitor goes black (and the light turns orange for standby mode), but the computer DOES NOT shut down. I wonder what this freeze is doing to affect the shutdown process like that.

So to test things out to verify exactly what is causing the freeze....well, the computer never froze unless Firefox was active. I have played Path of Exile for about 20 hours over the course of three days without one single crash, freeze, or error of any kind. So I don't think it's a graphics issue. And yes, I've tried uninstalling FF completely (even going so far as to go to RegEdit after a full uninstall to delete any leftover Mozilla files). I also tried installing the beta version of FF 26.something, still froze on me.

I only have two add-ons/extensions for FF, Download Helper and AdBlock Plus. Even with one or both of these removed, the freeze still happens. And to absolutely cover all bases, I used nothing but Internet Explorer 11 for four solid days, with it being up for at least 3-4 hours per day if not longer. Not one single hiccup, freeze, or issue of any kind.

So in short, it is absolutely Firefox that is the root problem here. This problem arose completely out of nowhere, and it's quite frustrating! FireFox is my main browser of choice, and I would hate to have to discontinue its use in favor of Internet Explorer (I've tried Chrome, really didn't gel with me).

I am reaching out to you guys, I hope you can guide me to a solution! I'm completely at a loss as to what the problem could be. Thanks in advance!

-Mike


My System SpecsSystem Spec
.
20 Nov 2013   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

It is probably one of the add-ons causing that. Delete the add-ons and see what happens. Then you can carefully reintroduce them one by one. Maybe you find the culprit.
My System SpecsSystem Spec
21 Nov 2013   #3
Not Myself

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

There is a better way than removing all of one's extensions, as explicated in this link:

Standard diagnostic - Firefox - MozillaZine Knowledge Base
My System SpecsSystem Spec
.

23 Nov 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

This is likely on Not Myself's detailed link, but two things usually cause Firefox to freeze (and freeze the PC as a result). Hardware acceleration and Flash.

https://support.mozilla.org/en-US/kb...e-acceleration

Adobe Community: How do I troubleshoot Flash Player's protected mode for Firefox?

You can also check Event Viewer to see if it offers any clue. You will definitely see an error if you have to hard shut down, so that is not the issue.

Event Viewer - Open and Use in Windows 7

A Guy
My System SpecsSystem Spec
28 Nov 2013   #5
utich

Windows 7 Ultimate x32
 
 

Why are you so dedicated to Firefox then? the simpliest way is to use another browser. Don't you think so?
all in all, i agree that it could be due to thr addons or toolbars installed. remove them all + clean up your cache and cookie list. and at last reinstall the browser.
My System SpecsSystem Spec
28 Nov 2013   #6
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

in addition ,you could try saving your firefox profile ,installing comodo ice dragon , and adding your firefox profile to that,

Comodo IceDragon Internet Browser, Secure Internet Browser
My System SpecsSystem Spec
28 Nov 2013   #7
carwiz

Windows 7 Pro-x64
 
 

You don't remove an arm just because you get a cut on the elbow.
My System SpecsSystem Spec
Reply

 FireFox causing complete computer freeze




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Wireless Adapter Causing Computer to Freeze?
Greetings everybody, I've had this problem for a few days now. When I am going about my business and browsing the internet, working with spreadsheets, et cetera, I will sometimes find that the internet on my computer is not working for some reason. In other words, I will attempt to open up a...
Hardware & Devices
Driver causing computer to freeze...which driver? Windows 7
Hello, I have a Sony Vaio that just recently started freezing at some random point for no apparent reason; no cursor movement, not keyboard input ... nothing. I initially thought the freeze maybe caused by a failing HDD so I purchased and installed a SSD (the computer needed updating anyway.)...
Drivers
Driver causing computer to freeze...which driver? Windows 7 64bit
Hello, I have a Sony Vaio that just recently started freezing after startup for no apparent reason. I initially thought the freeze maybe caused by the HDD so I purchased and installed a SSD (the computer needed updating anyway.) Along with the SSD, I put a fresh install of Windows 7 on...
Drivers
Complete Computer Freeze, No BSOD, Happening more frequently
Hello everyone, Hopefully someone will be able to assist me in my current issue. A couple months ago, I returned home to find my computer completely frozen. No BSOD, no mouse, nothing. Even pushing the num lock button on my board did nothing (The light on the keyboard didn't change). I had to...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 09:09.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App