Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Please help, I can't get Adobe Flashplayer update in FF 25

25 Nov 2013   #1
applepie

Windows 7 Home Premium 64 bit.
 
 
Please help, I can't get Adobe Flashplayer update in FF 25

Whenever I try to update to the LATEST Version of Adobe Flashplayer for Firefox 25 I get this error message: Note: Your antivirus software must allow you to install software! Help what do I do now? I uninstalled the Old Version of Adobe Flashplayer, because I didn't want my Windows 7 Home Premium laptop to get infected.


My System SpecsSystem Spec
.
26 Nov 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

It's possible your computer still has leftover bits and pieces of the old Flash Player and that's preventing a clean install of the latest version. Try running the official Adobe Flash Player Uninstaller. Make sure you follow the instructions exactly as provided.

Uninstall Flash Player | Windows

Once you've run the uninstaller, reboot your computer and then try installing the latest Flash Player from the official Player Download Center.

Adobe - Flash Player

You didn't mention what antivirus you're using. If, after following the above suggested steps you're still having issues, (1) Use the uninstaller again. (2) Visit the Player Download Center again. (3) Temporarily turn off your AV real time monitoring/scanning. (4) Install latest Flash Player. (5) Once Adobe confirms Flash Player is working turn your AV real time monitoring/scanning back on.
My System SpecsSystem Spec
26 Nov 2013   #3
applepie

Windows 7 Home Premium 64 bit.
 
 

Quote   Quote: Originally Posted by marsmimar View Post
It's possible your computer still has leftover bits and pieces of the old Flash Player and that's preventing a clean install of the latest version. Try running the official Adobe Flash Player Uninstaller. Make sure you follow the instructions exactly as provided.

Uninstall Flash Player | Windows

Once you've run the uninstaller, reboot your computer and then try installing the latest Flash Player from the official Player Download Center.

Adobe - Flash Player

You didn't mention what antivirus you're using. If, after following the above suggested steps you're still having issues, (1) Use the uninstaller again. (2) Visit the Player Download Center again. (3) Temporarily turn off your AV real time monitoring/scanning. (4) Install latest Flash Player. (5) Once Adobe confirms Flash Player is working turn your AV real time monitoring/scanning back on.

Hi Mars,
I'm using Microsoft Security Essentials Anti-Virus for my Windows 7 Home Premium.
So SORRY that I didn't mention it before.
My System SpecsSystem Spec
.

26 Nov 2013   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

OK, I'm using Microsoft Security Essentials too. I'm also running the latest Firefox 25.0.1 and didn't have any issues when I got the latest version. Give the Adobe Uninstaller a try and see if that helps.
My System SpecsSystem Spec
26 Nov 2013   #5
x BlueRobot

 

Quote   Quote: Originally Posted by marsmimar View Post
OK, I'm using Microsoft Security Essentials too. I'm also running the latest Firefox 25.0.1 and didn't have any issues when I got the latest version. Give the Adobe Uninstaller a try and see if that helps.


I think it may be old files conflicting with the installation.
My System SpecsSystem Spec
27 Nov 2013   #6
applepie

Windows 7 Home Premium 64 bit.
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Quote   Quote: Originally Posted by marsmimar View Post
OK, I'm using Microsoft Security Essentials too. I'm also running the latest Firefox 25.0.1 and didn't have any issues when I got the latest version. Give the Adobe Uninstaller a try and see if that helps.


I think it may be old files conflicting with the installation.
Hi Mars, and BlueRobot,
I'm still having a hard time installing the (new) version of Flash Player even though I used the Adobe Uninstaller Tool. HELP how do I get the old files that are still stuck on my Windows 7 system off?
My System SpecsSystem Spec
27 Nov 2013   #7
x BlueRobot

 

Did the uninstaller run successfully?
My System SpecsSystem Spec
27 Nov 2013   #8
applepie

Windows 7 Home Premium 64 bit.
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Did the uninstaller run successfully?

Yes the uninstaller ran successfully.
What else can I do?

My System SpecsSystem Spec
28 Nov 2013   #9
x BlueRobot

 

Does this happen with all browsers?
My System SpecsSystem Spec
28 Nov 2013   #10
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by applepie View Post
~~~
I used the Adobe Uninstaller Tool. HELP how do I get the old files that are still stuck on my Windows 7 system off?
Did you also do these steps?

Uninstall Flash Player | Windows

Please help, I can't get Adobe Flashplayer update in FF 25-flash.png


My System SpecsSystem Spec
Reply

 Please help, I can't get Adobe Flashplayer update in FF 25




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
How do I stop adobe flashplayer 11.8.800.175 update reminder popups?
I don't know if anyone else has encountered this issue with the adobe flashplayer 11.8.800.175 which I recently installed, about 2 weeks ago. Despite choosing not to automatically update itself at installation, it keeps popping up every few days to ask me to update at Windows startup. I have...
Browsers & Mail
Adobe Flashplayer 13 Active X ver 13.0.0.26
Hi, I could do with some help on this one. I have Adobe Flashplayer 13 Active X ver 13.0.0.26 installed on my Sony vaio 32 Bit laptop . Thing is, although installed it will not initiate, when I attempt to use the player i.e. play a video it say's download the latest FlashPlayer which I already...
Software
Having problems w/Adobe Flashplayer & Mozilla v26
Last night before shutting down I had so many windows open (trying to do Christmas shopping) that I was trying to make sure that I had everything up to date (as in my malware spyware antivirus etc.) so I started out with my Secunia...I really like this one because it just makes it easy for me to...
Browsers & Mail
flashplayer install
I have been on sites recently and they have said your flash player needs updating so I tried but half way through ,I get a message (,please close internet explore to continue.)I have tried going to my emails and opening a link I got that sent me directly to the flash player install.so as far has...
Browsers & Mail
Flashplayer Crashes IE & FF
hi guys, i have a problem that i hope is just a simple fix - although not so far. story is parents are down the arse end of the county from us and can't see the kids as much as they want. so they already have a cam, but me being me haven't as never use one. so thought of using my phone...
Software
flashplayer beta
Hey friends, I have a problem and i cant fix it! Instead of installing the latest flasplayer adobe yesterday i prefered to tryout the beta version. But i cant play it on none of the 3 browsers. Win7 64 bit - So i deleted the two flash versions and retried to download the latest flash...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App