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Windows 7: Unable to uninstall IE11, install did not complete

26 Nov 2013   #1
probedb

Windows 7 Professional 64bit
 
 
Unable to uninstall IE11, install did not complete

Hi,

My friend has installed IE11 on Win 7 64. I'm not sure what she actually did but while IE11 works fine, there are no options for uninstalling it.

We have looked in Programs and features as well as Programs and features -> View Installed Updates and it appears in neither.

Running the IE11 installer again results in a message saying that it did not finish installing.

I'm stumped, can anyone suggest how to remove IE11?

Many thanks,
Paul.


My System SpecsSystem Spec
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26 Nov 2013   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Use this to turn Off Internet explorer and boot when prompted,
Then repeat and turn Internet explorer back On,
http://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html
After that run a couple of these,
Issues installing windows updates,
http://support.microsoft.com/kb/947821?wa=wsignin1.0
http://support.microsoft.com/mats/windows_update/
Mr. Fixit,
http://support.microsoft.com/gp/windows-update-issues/en-us
Find and fix issues with uninstalling programs,
http://support.microsoft.com/mats/Program_Install_and_Uninstall/
Try method 6,
http://support.microsoft.com/kb/2409098
My System SpecsSystem Spec
26 Nov 2013   #3
UsernameIssues

W7 Pro SP1 64bit
 
 

As odd as it sounds - please run this tool:
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2013] from Official Microsoft Download Center
It can take a long time to run.
It can appear to get stuck.
Just let it do its work for a hour or more.
My System SpecsSystem Spec
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26 Nov 2013   #4
archer

Windows 7 ultimate x64
 
 

Hi probedb,

Run this command as admin from command prompt (cmd.exe). Make sure you have admin rights.

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

This will force to uninstall IE 11 and roll back to IE 10.
My System SpecsSystem Spec
26 Nov 2013   #5
probedb

Windows 7 Professional 64bit
 
 

Thanks for the quick reply, we'll give it a go and see what happens.
My System SpecsSystem Spec
26 Nov 2013   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Odd it does not show up in installed updates as mine was right there when I went to uninstall it. Had no problems.

There`s no need for a brand new browser. A lot of companies software will not work with it, banks for example.

I waited over 2 years to go from 8 to 10
My System SpecsSystem Spec
26 Nov 2013   #7
probedb

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Odd it does not show up in installed updates as mine was right there when I went to uninstall it. Had no problems.
..and that is why I posted.

Quote   Quote: Originally Posted by AddRAM View Post
There`s no need for a brand new browser. A lot of companies software will not work with it, banks for example.
We build websites and other web-apps, we have to test in all browsers.
My System SpecsSystem Spec
26 Nov 2013   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by probedb View Post
~~~
We build websites and other web-apps, we have to test in all browsers.
Then I would suggest a Virtual Machine.
(You will need a valid W7 license.)

You can switch between IE versions in a matter of seconds.

Unable to uninstall IE11, install did not complete-ie.png


My System SpecsSystem Spec
26 Nov 2013   #9
probedb

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Quote   Quote: Originally Posted by probedb View Post
~~~
We build websites and other web-apps, we have to test in all browsers.
Then I would suggest a Virtual Machine.
(You will need a valid W7 license.)

You can switch between IE versions in a matter of seconds.
Why are people assuming because I have a few posts that I know nothing about Windows?

IE11 still needs to be installed on a Win 7 machine whether or not it's in a VM and can still become broken.

The problem was sorted outside this forum but thanks to those that posted links.
My System SpecsSystem Spec
26 Nov 2013   #10
UsernameIssues

W7 Pro SP1 64bit
 
 

My apologies if it sounded that way... 'twas not my intent.

I agree that IE11 still needs fixing on the host computer.

I merely suggested a series of frozen VM snapshots for web site testing.
My System SpecsSystem Spec
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 Unable to uninstall IE11, install did not complete




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