Unable to uninstall IE11, install did not complete

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  1. Posts : 25
    Windows 7 Professional 64bit
       #1

    Unable to uninstall IE11, install did not complete


    Hi,

    My friend has installed IE11 on Win 7 64. I'm not sure what she actually did but while IE11 works fine, there are no options for uninstalling it.

    We have looked in Programs and features as well as Programs and features -> View Installed Updates and it appears in neither.

    Running the IE11 installer again results in a message saying that it did not finish installing.

    I'm stumped, can anyone suggest how to remove IE11?

    Many thanks,
    Paul.
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Use this to turn Off Internet explorer and boot when prompted,
    Then repeat and turn Internet explorer back On,
    https://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html
    After that run a couple of these,
    Issues installing windows updates,
    http://support.microsoft.com/kb/947821?wa=wsignin1.0
    http://support.microsoft.com/mats/windows_update/
    Mr. Fixit,
    http://support.microsoft.com/gp/windows-update-issues/en-us
    Find and fix issues with uninstalling programs,
    http://support.microsoft.com/mats/Program_Install_and_Uninstall/
    Try method 6,
    http://support.microsoft.com/kb/2409098
      My Computer


  3. Posts : 10,485
    W7 Pro SP1 64bit
       #3

    As odd as it sounds - please run this tool:
    Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2013] from Official Microsoft Download Center
    It can take a long time to run.
    It can appear to get stuck.
    Just let it do its work for a hour or more.
      My Computer


  4. Posts : 7,379
    Windows 7 ultimate x64
       #4

    Hi probedb,

    Run this command as admin from command prompt (cmd.exe). Make sure you have admin rights.

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

    This will force to uninstall IE 11 and roll back to IE 10.
      My Computer


  5. Posts : 25
    Windows 7 Professional 64bit
    Thread Starter
       #5

    Thanks for the quick reply, we'll give it a go and see what happens.
      My Computer


  6. Posts : 13,576
    Windows 10 Pro x64
       #6

    Odd it does not show up in installed updates as mine was right there when I went to uninstall it. Had no problems.

    There`s no need for a brand new browser. A lot of companies software will not work with it, banks for example.

    I waited over 2 years to go from 8 to 10
      My Computer


  7. Posts : 25
    Windows 7 Professional 64bit
    Thread Starter
       #7

    AddRAM said:
    Odd it does not show up in installed updates as mine was right there when I went to uninstall it. Had no problems.
    ..and that is why I posted.

    AddRAM said:
    There`s no need for a brand new browser. A lot of companies software will not work with it, banks for example.
    We build websites and other web-apps, we have to test in all browsers.
      My Computer


  8. Posts : 10,485
    W7 Pro SP1 64bit
       #8

    probedb said:
    ~~~
    We build websites and other web-apps, we have to test in all browsers.
    Then I would suggest a Virtual Machine.
    (You will need a valid W7 license.)

    You can switch between IE versions in a matter of seconds.

    Unable to uninstall IE11, install did not complete-ie.png
      My Computer


  9. Posts : 25
    Windows 7 Professional 64bit
    Thread Starter
       #9

    UsernameIssues said:
    probedb said:
    ~~~
    We build websites and other web-apps, we have to test in all browsers.
    Then I would suggest a Virtual Machine.
    (You will need a valid W7 license.)

    You can switch between IE versions in a matter of seconds.
    Why are people assuming because I have a few posts that I know nothing about Windows?

    IE11 still needs to be installed on a Win 7 machine whether or not it's in a VM and can still become broken.

    The problem was sorted outside this forum but thanks to those that posted links.
      My Computer


  10. Posts : 10,485
    W7 Pro SP1 64bit
       #10

    My apologies if it sounded that way... 'twas not my intent.

    I agree that IE11 still needs fixing on the host computer.

    I merely suggested a series of frozen VM snapshots for web site testing.
      My Computer


 
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