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Windows 7: I can't change my homepage in IE11

27 Nov 2013   #1
WindowsNMacFan

Windows 7 Ultimate 64-bit
 
 
I can't change my homepage in IE11

Hi guys. I accidentally changed my home page and search provider to [waiting for administrators to allow me to write the website]. I tried to change my home page by Internet Options. No luck. Also, I removed that website as my search provider, no luck. I tried to clean the history, no luck. I tried to start by a blank tab, no luck. I tried to use the last session tabs, still no luck. Please help me! -WMF


My System SpecsSystem Spec
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27 Nov 2013   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I'm not really understanding what you did ? "Waiting for admin's" what does this mean,
Post screen shots if you wish there's a link above my sig's pictures on how,
Is this your computer or a company issue ?
Export Favorites to html file before resetting Internet explorer/ just to be safe.
http://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html

Tutorial of Resetting Internet explorer,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
Accessing Internet Options from the Start menu search,
Reset process first opening Internet explorer
My System SpecsSystem Spec
27 Nov 2013   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Sounds like your browser has been 'hijacked' by adware.......

download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder
My System SpecsSystem Spec
.

28 Nov 2013   #4
WindowsNMacFan

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Sounds like your browser has been 'hijacked' by adware.......

download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder
I forgot to copy the logfile, and it didn't work too. Same as the post #2. I reset IE but still I can't change it. I think re-installing Windows is the only thing I can do now.
My System SpecsSystem Spec
28 Nov 2013   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Don`t reinstall windows yet. Install MSE and MBAM and run full scans.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes : Free anti-malware download


And how did you "Accidentally" change your homepage ? You mean you were hijacked, as mentioned, correct ?

You downloaded and installed something without unchecking the check boxes, slow down and pay attention to what you`re doing
My System SpecsSystem Spec
28 Nov 2013   #6
WindowsNMacFan

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Don`t reinstall windows yet. Install MSE and MBAM and run full scans.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes : Free anti-malware download


And how did you "Accidentally" change your homepage ? You mean you were hijacked, as mentioned, correct ?

You downloaded and installed something without unchecking the check boxes, slow down and pay attention to what you`re doing
Still not working. Can I post that website to show it to you guys?
My System SpecsSystem Spec
28 Nov 2013   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
After starting in safe mode with networking download and run the file Jacee posted,
You can also run Malwarebytes as well.
Repeat the scanners booting normally or as you usually do.
My System SpecsSystem Spec
28 Nov 2013   #8
WindowsNMacFan

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
After starting in safe mode with networking download and run the file Jacee posted,
You can also run Malwarebytes as well.
Repeat the scanners booting normally or as you usually do.
It is still not working for me.
My System SpecsSystem Spec
28 Nov 2013   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's flush the DNS cache and restore MS's Hosts file......

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.
My System SpecsSystem Spec
29 Nov 2013   #10
WindowsNMacFan

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Let's flush the DNS cache and restore MS's Hosts file......

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.
Didn't work...
My System SpecsSystem Spec
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