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Windows 7: certain aspects of a webpage are 'invisible' unless using "Chrome"

29 Nov 2013   #1
acerman64

Microsoft Windows 7 Professional , Service Pack 1 64 bit
 
 
certain aspects of a webpage are 'invisible' unless using "Chrome"

I'm attaching a side-by-side screenshot to make the point visually. The issue is a broad one and occurs on different web sites when there's a button that takes some action (like 'download' etc. etc.); the button will appear when using 'Chrome' but when using IE or Mozilla.


IT TURNS OUT THAT THE THEME THAT CAME WITH THE PC WAS THE CULPRIT. ACER HAD PRE-CONFIGURED THEIR 'ACER' THEME AND WHEN THE WINDOWS 7 THEME WAS INSTALLED INSTEAD THINGS NORMALIZED!!




Attached Files
File Type: pdf Doc3.pdf (151.7 KB, 9 views)
My System SpecsSystem Spec
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01 Dec 2013   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums acerman64. Your attachments did not show, have a look here;

Screenshots and Files - Upload and Post in Seven Forums

A Guy
My System SpecsSystem Spec
01 Dec 2013   #3
acerman64

Microsoft Windows 7 Professional , Service Pack 1 64 bit
 
 

take another look. it should be up on the forum now.
My System SpecsSystem Spec
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01 Dec 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It almost looks like part of the CSS is being blocked. The odd thing is both FF and IE have the same issue (the site looks fine on my IE, FF, and Opera). Try booting to Safe Mode with Networking, and see if all browsers work correctly there.

Safe Mode

If they all look correct there, try a Clean start to see if there is a conflict

Troubleshoot Application Conflicts by Performing a Clean Startup

Personally, I'd be looking at the Norton toolbar 1st. You could certainly just disable it in each browser to test.

Internet Explorer - Enable or Disable Toolbars and Extensions Add-ons

Firefox - Start Firefox in "Safe Mode"

A Guy
My System SpecsSystem Spec
01 Dec 2013   #5
acerman64

Microsoft Windows 7 Professional , Service Pack 1 64 bit
 
 

Hate to ask 'naive' questions: what's 'the CSS'. And this happens with IE (just didn't want to crowd the images).

More naive questions: what's a 'clean start' (hopefully not reimaging this to out-of-the-box status).

I will get back with more.
My System SpecsSystem Spec
01 Dec 2013   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

CSS = Cascading Style Sheets , a webpage building element. I understand it happens in 2 browsers, I mentioned that in my post.

Read the link for the Clean Start I posted, it says it all (not a re-imaging, a temporary test)

A Guy
My System SpecsSystem Spec
01 Dec 2013   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Sorry I can't look at the pdf but you might just post a direct link to the website,

Post any screen shots you wish but use png or jpeg file types so anyone can see them easily,
Cheers.
My System SpecsSystem Spec
01 Dec 2013   #8
acerman64

Microsoft Windows 7 Professional , Service Pack 1 64 bit
 
 

At this point, I have tried all A Guy would recommend - and nothing seemed to point to the source of the problem.

I will use jpegs going forward, but surely Adobe reader must be pretty universal at this point. Am I wrong?
My System SpecsSystem Spec
01 Dec 2013   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

No sorry I personally do not use Adobe reader or any pdf reader on this particular machine,
I try and keep the security holes to a bare minimum.
This forum has very good upload options for images please use them it for all users safety,
Cheers.
My System SpecsSystem Spec
01 Dec 2013   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I too don't have Adobe reader, but do use Sumatra. So, it did not change in Safe Mode? And disabling addons/extensions also made no difference? See if it displays correctly in a web based proxy

Free Proxy - Surf Anonymously & Hide Your IP Address - Hide My Ass!

A Guy
My System SpecsSystem Spec
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 certain aspects of a webpage are 'invisible' unless using "Chrome"




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