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Windows 7: Email password not working on my laptop

20 Dec 2013   #11
Retiredbill

Win7, home premium, 64 bit
 
 

To Slartybart;
The log file for maleware is too big and they exceed the limit of the forum by 10%. I can send the ADW log file. I'm sorry it has taken so long to reply but I screwed up mu password manager in the meantime, What should I do?


My System SpecsSystem Spec
.
20 Dec 2013   #12
Retiredbill

Win7, home premium, 64 bit
 
 

In scrolling through the responses I thought I saw a link you posted to correct email password problems. When I went back, the link was missing. Was I seeing things?
My System SpecsSystem Spec
20 Dec 2013   #13
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

No sweat Bill,

If you look at the log files and it reports nothing found, no need to post the log, but please do confirm a clean scan. If nasties were found, you can cut and paste the names.

Otherewise, I'm still interested in the Thunderbird configuration. Oftimes the port #is wrong due to SSL - sometimes there's a typo (I've done it and scratched my head repeatedly).

Just be sure no personal information is presented such as your eMail address - you can use Paint to select and Delete anything private.
Quote   Quote: Originally Posted by Retiredbill View Post
To Slartybart;
The log file for maleware is too big and they exceed the limit of the forum by 10%. I can send the ADW log file. I'm sorry it has taken so long to reply but I screwed up mu password manager in the meantime, What should I do?

My System SpecsSystem Spec
.

20 Dec 2013   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Must have been seeing things

I don't recall any links that correct eMail pw issues. The only one I can think of would be the Service provider's PW reset. I don't recommend that now - it would only add a new variable.

You can still receive mail - right?
Quote   Quote: Originally Posted by Retiredbill View Post
In scrolling through the responses I thought I saw a link you posted to correct email password problems. When I went back, the link was missing. Was I seeing things?
My System SpecsSystem Spec
20 Dec 2013   #15
Retiredbill

Win7, home premium, 64 bit
 
 

Yes I can receive emails and I can use web mail that requires the same password.
My System SpecsSystem Spec
20 Dec 2013   #16
Retiredbill

Win7, home premium, 64 bit
 
 

To Slartybart;
I tried to copy the server settings on Thunderbird but I cannot so I don't know how to give the info to you. Incidentally, I have checked the listings for both the server and the SMTP side by side and they are identical. I will still send the info if you can tell me how to do it.
My System SpecsSystem Spec
20 Dec 2013   #17
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you tried deleting cookies (Thunderbird email) on the laptop?

If Malwarebytes' found a lot of malware on the laptop, then it's possible that your Thunderbird email account has blocked you from sending from that computer.
My System SpecsSystem Spec
20 Dec 2013   #18
Retiredbill

Win7, home premium, 64 bit
 
 

I had already deleted all cookies and I checked and there aren't any. As to the malware, most of the log listing consisted of corrections to the registry and shortcuts. There was little or few actual malware. If you want to look at it, I could eliminate all the registry and shortcut entries and send the rest so it would fit on a reply page.
My System SpecsSystem Spec
20 Dec 2013   #19
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You can attach the text log, using the 'paper clip icon' and up loading it. It should appear in your next post. Read instructions here: Windows 7 Help Forums - FAQ: Reading and Posting Messages
My System SpecsSystem Spec
20 Dec 2013   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Open the configuration window(s) in Thunderbird and grab a screen shot of each (servers and ports)
See Screenshot with Paint
Option 2 (Active Window) is best

Place the malware logs in seperate zip files and attach (paperclip on post menu) them in a new post on this thread- compressing might get you below the forum threshold.
My System SpecsSystem Spec
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 Email password not working on my laptop




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