Email password not working on my laptop

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  1. Posts : 247
    Win7, home premium, 64 bit
       #1

    Email password not working on my laptop


    I have a desktop and a laptop. Both are running Win7 and use Thunderbird as the amail client. Everything works fine on my desktop. On my laptop, I can receive emails but cannot send them. When I try to send an email, I get a message that I need to enter my passowrd. I enter it and I'm told the one I entered is invalid. This has happened several times. I have uninstalled Tbird and reinstalled it. I have compared the account settings with my desktop and they are the same. I have deleted the password and reinstalled it, I can use web mail that uses the same passord and it works fine. Any suggestions?
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #2

    smtp password is same as pop3 password?
      My Computer


  3. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #3

    I am using POP. I don't about SMTP password.
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4

    Retiredbill said:
    I am using POP. I don't about SMTP password.
    POP protocol=for receiving mail
    SMTP protocol=for sending mail

    Only send mail isn't working, retrieving mail works fine.... correct? Most of the time you don't need a password to send mail. (just like putting a letter in a mailbox).

    Has the working computer a mail password set for outgoing mail? Or maybe a checkmark at a setting (outgoing mail) like "use same settings as incoming mail"?

    compair those settings with the not mailing machine
      My Computer


  5. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #5

    Looking at accounts and the SMTP listing, the authentication listing is "normal password". Thst is true for bothe computers.
      My Computer


  6. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #6

    Retiredbill said:
    Looking at accounts and the SMTP listing, the authentication listing is "normal password". Thst is true for bothe computers.
    And you have set the smtp password on both computers?
      My Computer


  7. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #7

    Follow Kaktussoft's lead, but just to be sure it's not malware...

    Download, install and run a full scan using Malwarebytes' (Mbam)
    Direct download link: Malwarebytes

    When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.
      My Computer


  8. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #8

    Katussoft - The password for SMTP has been set on both computers. I even deleted the password on the laptop and reentered it.
    Slartybart - I usually run Malware bytes frequently but I ran it again for a full scan. It found one malware. It deleted it and I still can't send an email.
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #9

    Could you enilighten me on what Malwarebytes removed? You can check the log:
    C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\

    If want to check your machine while you're waiting... go ahead and run AdwCleaner. Post the results (nothing found... or .... XyZ found and removed)
    Download AdwCleaner
       Note
    The default save location is your Downloads folder.
    AdwCleaner is a standalone executable, there is nothing to install.


    1. Navigate to your Downloads folder
      .
    2. Right-click on adwcleaner.exe
      --> select Run As Administrator to launch the application
      .
    3. Click on Delete button


    4. Confirm each deletion with OK
      .
    5. Your computer will be rebooted automatically.
      --> A text file will open after the restart.
      --> Please post the content of that logfile in a post on this thread
    You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.



    If you're still waiting for me to get back, please post the following configuration information.

    I'm not familiar with Thunderbird, but Email clent to server configuration is pretty much the same.

    Can you provide configuration information for Thunderbird on both machines?
       Warning
    Edit the image or file and remove personal info such as EMail address.
    The information as presented by WLM on my machine (IMAP will be different, but similar enough)
    Attached Thumbnails Attached Thumbnails Email password not working on my laptop-email_servers.png   Email password not working on my laptop-email_srvr2.png   Email password not working on my laptop-email_advanced.png  
      My Computer


  10. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #10

    Retiredbill said:
    Katussoft - The password for SMTP has been set on both computers. I even deleted the password on the laptop and reentered it.
    Slartybart - I usually run Malware bytes frequently but I ran it again for a full scan. It found one malware. It deleted it and I still can't send an email.
    Do really need a passowrd to SEND mail? Be sure you typed the correct password. Some key on keyboard isn't working? (type your password in WORD to test)
      My Computer


 
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