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Windows 7: Email password not working on my laptop

10 Dec 2013   #1
Retiredbill

Win7, home premium, 64 bit
 
 
Email password not working on my laptop

I have a desktop and a laptop. Both are running Win7 and use Thunderbird as the amail client. Everything works fine on my desktop. On my laptop, I can receive emails but cannot send them. When I try to send an email, I get a message that I need to enter my passowrd. I enter it and I'm told the one I entered is invalid. This has happened several times. I have uninstalled Tbird and reinstalled it. I have compared the account settings with my desktop and they are the same. I have deleted the password and reinstalled it, I can use web mail that uses the same passord and it works fine. Any suggestions?


My System SpecsSystem Spec
.
10 Dec 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

smtp password is same as pop3 password?
My System SpecsSystem Spec
10 Dec 2013   #3
Retiredbill

Win7, home premium, 64 bit
 
 

I am using POP. I don't about SMTP password.
My System SpecsSystem Spec
.

11 Dec 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Retiredbill View Post
I am using POP. I don't about SMTP password.
POP protocol=for receiving mail
SMTP protocol=for sending mail

Only send mail isn't working, retrieving mail works fine.... correct? Most of the time you don't need a password to send mail. (just like putting a letter in a mailbox).

Has the working computer a mail password set for outgoing mail? Or maybe a checkmark at a setting (outgoing mail) like "use same settings as incoming mail"?

compair those settings with the not mailing machine
My System SpecsSystem Spec
11 Dec 2013   #5
Retiredbill

Win7, home premium, 64 bit
 
 

Looking at accounts and the SMTP listing, the authentication listing is "normal password". Thst is true for bothe computers.
My System SpecsSystem Spec
11 Dec 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Retiredbill View Post
Looking at accounts and the SMTP listing, the authentication listing is "normal password". Thst is true for bothe computers.
And you have set the smtp password on both computers?
My System SpecsSystem Spec
11 Dec 2013   #7
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Follow Kaktussoft's lead, but just to be sure it's not malware...

Download, install and run a full scan using Malwarebytes' (Mbam)
Direct download link: Malwarebytes

When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.
My System SpecsSystem Spec
11 Dec 2013   #8
Retiredbill

Win7, home premium, 64 bit
 
 

Katussoft - The password for SMTP has been set on both computers. I even deleted the password on the laptop and reentered it.
Slartybart - I usually run Malware bytes frequently but I ran it again for a full scan. It found one malware. It deleted it and I still can't send an email.
My System SpecsSystem Spec
12 Dec 2013   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Could you enilighten me on what Malwarebytes removed? You can check the log:
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\

If want to check your machine while you're waiting... go ahead and run AdwCleaner. Post the results (nothing found... or .... XyZ found and removed)
Download AdwCleaner
Note   Note
The default save location is your Downloads folder.
AdwCleaner is a standalone executable, there is nothing to install.

  1. Navigate to your Downloads folder
    .
  2. Right-click on adwcleaner.exe
    --> select Run As Administrator to launch the application
    .
  3. Click on Delete button


  4. Confirm each deletion with OK
    .
  5. Your computer will be rebooted automatically.
    --> A text file will open after the restart.
    --> Please post the content of that logfile in a post on this thread
You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.



If you're still waiting for me to get back, please post the following configuration information.

I'm not familiar with Thunderbird, but Email clent to server configuration is pretty much the same.

Can you provide configuration information for Thunderbird on both machines?
warning   Warning
Edit the image or file and remove personal info such as EMail address.
The information as presented by WLM on my machine (IMAP will be different, but similar enough)


Attached Images
Email password not working on my laptop-email_servers.png Email password not working on my laptop-email_srvr2.png Email password not working on my laptop-email_advanced.png 
My System SpecsSystem Spec
12 Dec 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Retiredbill View Post
Katussoft - The password for SMTP has been set on both computers. I even deleted the password on the laptop and reentered it.
Slartybart - I usually run Malware bytes frequently but I ran it again for a full scan. It found one malware. It deleted it and I still can't send an email.
Do really need a passowrd to SEND mail? Be sure you typed the correct password. Some key on keyboard isn't working? (type your password in WORD to test)
My System SpecsSystem Spec
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 Email password not working on my laptop




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