Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Lost mail from inbox and sent box after windows update

14 Dec 2013   #1
karenwood1

Windows 7 Pro 64 bit
 
 
Lost mail from inbox and sent box after windows update

HP Dv7t laptop, Windows 7 pro, 8 g RAM and 2 internal hard drives.
I had a glitch of some sort. I use Windows 7 Pro and Windows live mail. After an update for Windows 7, I could not connect to the Verizon serer. I got that fixed but in the process, I lost all the messages in my inbox and then Verizon in an attempt to help, removed all my sent messages as well.

I can see them in files on the computer but I cannot open them with Windows live mail from there. I can open them in Outlook but its a trial version. When I try to import from Windows live mail folder to Windows live mail it says I cannot because Windows Live or another program is using them. How do I get around that and reinstall my inbox messages and sent box messages?
Here's where I found them C:\Users\Karen\AppData\Local\Microsoft\Windows Live Mail\verizon\Inbox But I cannot just import them. Same with the Sent Box. My storage folders remain intact so I don't want to uninstall in reinstall Windows Liive Mail. Every time I try import mail, because I am importing to Windows Live Maail, from live mail, I get a message that I cannot do that because the files are being used by another program. Cannot find another program other than Windows Live mail that is open. But cannot close it and import at the same time. Catch 22. There has to be a way. At one point I saw a message that an update caused people to lose contacts and mail, but I cannot find that message again. It had a solution, I think.

Any help appreciated.


My System SpecsSystem Spec
.
14 Dec 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Karen mate if you know roughly when that update was installed try a system restore back to then it will not lose any data and if you can pin it down to a specific update then set you updates the like in my pic and when the offender comes up right click and Hide it.


Attached Thumbnails
Lost mail from inbox and sent box after windows update-update-setting.png  
My System SpecsSystem Spec
14 Dec 2013   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Try Unlocker on the folders to release the handles. Maybe you can move them then.

http://www.filehippo.com/download_unlocker/
My System SpecsSystem Spec
.

15 Dec 2013   #4
karenwood1

Windows 7 Pro 64 bit
 
 
Thanks for suggestions. Restore points also a problem

To ICit2lol; When this first happened I went to a Dec 3rd restore point. IN the end it came up with it encountered a critical error and did not complete. Restarted in safe mode and ran a bunch of diagnostics and found no reason for that to have happened- at least my son did. When we went back to do it again, we found all restore points before some time in 2012 had disappeared. NO idea why. That's when he gave up. I am not in a total panic as I have an ongoing backup to the cloud as well as on the computer but I don't want to do a restore and lose something else. I can see the folders, just not open them.
To whs: I'll try the unlocker and see if that does it. They are there. Its a matter of getting Windows Live to recognize them again I think.
Thanks to both of you for a quick answer.
My System SpecsSystem Spec
Reply

 Lost mail from inbox and sent box after windows update




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Live Mail Inbox messages don't load automatically
I'm using Windows7 & Windows Live Mail version 2009 (Build 14.0.8089.0726). I hear the chime that new mail has arrived & see the number of unread messages increase, but the messages themselves are not shown. I have to click on another box (junk, drafts, sent, etc) and then click back on Inbox...
Browsers & Mail
Inbox Accidentally Deleted in Windows Live Mail 2011
Whilst deleting messages in my Inbox using the Shift Delete Keys (to delete permanently), a progress bar appeared for a couple of seconds saying "Deleting" ... Immediately after this, the Inbox and its related folders had disappeared. It is now impossible to send or receive emails on that...
Browsers & Mail
windows live mail update lost all of my contacts
I just tried to send an email and Windows Live Mail did an automatic update. I couldn't send an email without it. When the computer re-booted all of my contacts are gone. Help, I'm not a computer expert but how can I retrieve them? All of my calendar works but no contacts. Wish it was the...
Browsers & Mail
Address book lost during Windows live mail update
I was forced to update by MS. Now my address book is empty. I Googled the problem & see many others with same issue. Please advise the official MS solution. Thanks, Joe
Browsers & Mail
My printer can not print e-mail from Inbox Windows7 Live e-mail 2011
New Member http://js.sevenforumscdn.com/images/styles/window7/reputation/reputation_green.gif Join Date: Mar 2011 Windows 7 Ultimate w/ Service Pack 1 64-Bit 2 posts http://www.sevenforums.com/images/region/us%20maryland.gif
Hardware & Devices
Windows Mail & Yahoo + INBOX
My email arrives via Yahoo first, and then to windows Mail, but when I delete email from windows mail (holding shift key & delete, so that it is deleted forever), and save some emails to a different folder, so that my inbox is empty, if I logon to yahoo it still shows all my emails in the Yahoo...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App