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Windows 7: Chrome extensions not clickable

16 Dec 2013   #21
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Can you do a quick test?

Type chrome://extensions in the browser address bar. Click the Develope Mode box. Close Chrome, restart it, and test one of the extensions.

Chrome extensions not clickable-capture.png

Is Chrome your default browser?




My System SpecsSystem Spec
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16 Dec 2013   #22
nondisposable

Windows 7 Home Premium 64 bit
 
 

I did try that without luck.

Yes, Chrome is my default browser.
My System SpecsSystem Spec
16 Dec 2013   #23
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmm. There has to be something besides the browser/extensions causing this. Is your system otherwise stable/without issue?

Please do the following to check the underlying system:
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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16 Dec 2013   #24
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Another question : is the ESET firewall enabled?

Since the browser extension shortcuts work, but the mouse click doesn't, I suspect there is a setting in ESET (probably in the firewall) to prevent that sort of communication.
My System SpecsSystem Spec
16 Dec 2013   #25
rvcjew

7 Pro x64, 10 Pro x64
 
 

Well damn they all look normal to me what version chrome is it? Maybe you should try the Canary channel one and see if changes anything as it used it's own profile and maybe yours is corrupt. https://tools.google.com/dlpage/chromesxs
My System SpecsSystem Spec
16 Dec 2013   #26
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by nondisposable View Post
All my Google Chrome extensions are not clickable.

E.g. when I click on the extension "Google Dictionary", it opens the small extension window with a search box and a button "Define". I am able to type a word in the search box, but I am not able to click on the button "Define". The extension does work if I press Enter on my keyboard.

All other extensions have the same problem: not clickable, but keyboard shortcuts do work.

Windows 7 Premium with Service Pack 1. Chrome Version 31.0.1650.63 m. ESET NOD32 Antivirus version 7.0.302.26

Any ideas how to fix this?
Quote   Quote: Originally Posted by rvcjew View Post
Well damn they all look normal to me what version chrome is it? Maybe you should try the Canary channel one and see if changes anything as it used it's own profile and maybe yours is corrupt. https://tools.google.com/dlpage/chromesxs
Like I posted. I replicated the OP's setup and found no problems/conflicts. ESET is all that I could not replicate.

Edit: I would still like to see this done. Disabling an AV app is not the same as uninstalling it.
My System SpecsSystem Spec
16 Dec 2013   #27
nondisposable

Windows 7 Home Premium 64 bit
 
 

sfc /scannow result is "no integrity violations".

No firewall whatsoever, whether Windows or ESET.

PC is working very well, stable and fast on 2 SSDs. Explorer 9 (which I used until now, because 10 and 11 had blurry fonts and other annoyances) had become increasingly difficult to use, with some sites not working at all on it, so I took the plunge and downloaded Chrome.

Thanks for the advice re

Quote:
Have you tried a new Windows user/test account/profile?

If links fail in that test account, then...
...uninstall ESET
...restart the computer
...log onto your normal account
...delete that test account (and its files)
...create a fresh test account
...log on to that test account
...install Chrome, one extension and test links.
but that will have to wait until new year (lack of time)...

Before I try these new accounts / uninstalls / reinstalls:

- Do you all have Java or JVM, or is anything similar needed for Chrome to work?

- Is it possible that any settings in IE9 (which I haven't uninstalled) prevent Chrome from working properly?
My System SpecsSystem Spec
16 Dec 2013   #28
UsernameIssues

W7 Pro SP1 64bit
 
 

There should be no real interaction between IE9 and Chrome, but I'll test that for you.

No - JAVA's run time environment (JRE) was not installed. It is not needed to make these Chrome Extension links work.
My System SpecsSystem Spec
16 Dec 2013   #29
UsernameIssues

W7 Pro SP1 64bit
 
 

I only tested with one extension installed:



To be clear: when you click on a link like the one shown near the end of the video, nothing happens. Correct?
My System SpecsSystem Spec
16 Dec 2013   #30
nondisposable

Windows 7 Home Premium 64 bit
 
 

Yes; correct. These links are not clickable; but if there is a keyboard shortcut, they will work. That makes most extensions unusable.

I notice you have a .NET version which I don't, and also some program by Oracle which I don't have.
My System SpecsSystem Spec
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