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Windows 7: Needed to uninstall Chrome completely; reinstalled version won't run

11 Jan 2014   #1
rundwald

Home Premium 64 bit
 
 
Needed to uninstall Chrome completely; reinstalled version won't run

I had (have?) a rogue search engine on my system highly problematic to remove, so was advised elsewhere to remove Chrome with Revo, after which I used CCleaner. By both processes I thought Chrome would be no more.

I reinstalled Chrome, downloading from Google not a third party. Installation succeeded but Chrome is unusable. I attempt to sign in, I am directed to https://accounts.google.com/ServiceL...l%3Fsource%3D1
but after a while "Web page not available" appears. Attempts to link to other web sites result in similar failure.

I have looked in the Google product forums, where of late very like questions have been asked, and have received scant or no replies. Therefore my questions are:

have I done enough to completely, utterly remove the old version, and if not what more should I do:
if my un-installation was sufficient, why I the reinstalled application failing to run?

Please, what can I do to make it run? Ideas, please, friends!


My System SpecsSystem Spec
.
11 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Is your system free of malware?
My System SpecsSystem Spec
11 Jan 2014   #3
rundwald

Home Premium 64 bit
 
 

Good question! But judging from the number of cleaners and all sorts of things run on advice of the Bleeping Computer site, I would hope the system is clean. But who can ever be sure with malwares' skills at disguise?
My System SpecsSystem Spec
.

11 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I'd say thats OK then. Did they get you to run something to flush/reset your DNS?
My System SpecsSystem Spec
11 Jan 2014   #5
rundwald

Home Premium 64 bit
 
 

Not sure, but ATM I cannot log in to that site. Maybe I'd should do that now?
My System SpecsSystem Spec
11 Jan 2014   #6
rundwald

Home Premium 64 bit
 
 

I should say that the problem is that either I am told no user name has been input or the password is incorrect. I am trying to sort that out with BC's customer service/admin.
My System SpecsSystem Spec
11 Jan 2014   #7
Devlin1888

Windows 7 Home Premium 64Bit
 
 

what programs did they recommend you run?
My System SpecsSystem Spec
11 Jan 2014   #8
rundwald

Home Premium 64 bit
 
 

Here is the list and some other info
MiniToolbox to (Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems on)

Security Check by screen317

Download Autoruns and Autorunsc

Malwarebytes

Adwarecleaner

JRT

Namebench (as previous scans revealed DNS issues. However that was abandonned due to hanging or time being taken to find suitable DNS. I use my ISP's).

FarbarServiceScanner

TDSS killer

MS Safety scanner

ESET online scanner

SystemLook

Then was asked to "Open Elevated command and copy and paste the lines below one at a time and hit enter.

del /f /s /q "C:\Users\Gordon\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\GC4RHTR3\search.findwide[1].xml"

del /f /s /q "C:\Users\Gordon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4Q31R0UV\cannot-get-shot-of-findwide-search[1].htm"

del /f /s /q "C:\Users\Gordon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UU1EG0UN\FindWide_32[1].png"

del /f /s /q "C:\Users\Gordon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2NRD12SD\FindWide_16[1].ico"

and save all of my bookmarks in chrome and the un install reboot and re install

Asked to remove Chrome with Revo uninstaller

Reinstallation brought about the current problem and assistance was sort by rep from another

His advice:

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.

Go here: How to reset Internet Explorer settings and run "FixIt" procedure.
You can use ANY browser to download "FixIt" file.
Make sure you follow ALL steps listed there.
My System SpecsSystem Spec
11 Jan 2014   #9
Devlin1888

Windows 7 Home Premium 64Bit
 
 

thats a pretty extensive list mate, chances are your not infected mate
My System SpecsSystem Spec
11 Jan 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

They covered everything by the looks of it.....including resetting the HOSTS file and flushing the DNS cache in case it was poisoned. Did anything they asked you to run actually locate any malware?
My System SpecsSystem Spec
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 Needed to uninstall Chrome completely; reinstalled version won't run




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