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Windows 7: "Windows mail could not be started. error 80041161

15 Jan 2014   #21
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Ok, sorry to tell you this, but....

Completely uninstall Windows Essentails (WE) through Control Panel -> Progams and Features .......
What has to be done will be ....

Thanks.


My System SpecsSystem Spec
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15 Jan 2014   #22
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're welcome. I'm just sorry you have to do it AGAIN, having just reinstalled with the web install.
3rd time is the charm they say.

Sometimes, the offline full install works.... sometimes not.

You might need a bigger hammer - I have one you can borrow.

Take the "proper" way first - seeing if the full offline install gets you there.
My System SpecsSystem Spec
15 Jan 2014   #23
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well thanks for the route to follow - unfortunately after:
Uninstalling Windows Live Essentials twice - ticking the three elements listed, then again ticking the other three, until the Control Panel ceased to display Win Essentials in the list of installed programs.

Then shutting the WiFi, shutting MBAM, shutting Avast, and running the downloaded wlsetup-all.exe (install all, recommended). This attached message was displayed.

Then re-booting, confirming that WLE was listed again in installed programs, restarting WiFi & Avast. Trying to run wlmail.exe failed probably because it is a 2010 file from the earlier version which did not get uninstalled. I deleted that file by hand. Run through the above again and the same 'Could not install' message is displayed.

I have not done a manual trawl through the Registry to see if references to wlmail remain, but I would hesitate to touch them anyway.

Further hints welcomed.


Attached Images
"Windows mail could not be started.  error 80041161-installwinessentialsfailed.jpg 
My System SpecsSystem Spec
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15 Jan 2014   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok I wondered where you went.

Stay out of the registry.

You gave me new information from that install attempt and actions already taken.

Let me review the posts one more time
I assume you meant 2011 not 2010 [it is a 2010 file from the earlier version]
My System SpecsSystem Spec
15 Jan 2014   #25
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm confused by your reference to three elements and the other three elements but suspect you only mean that you uninstalled 3 components at a time. There is an uninstall all in v2012 - was it not availalbe in v2011? It is possbile that MS added that option in v2012.
Quote   Quote: Originally Posted by muymalestado View Post
Well thanks for the route to follow - unfortunately after:
Uninstalling Windows Live Essentials twice - ticking the three elements listed, then again ticking the other three, until the Control Panel ceased to display Win Essentials in the list of installed programs.
These step weren't necessary, but caused no harm either.
I thought you already had the offline install program.
edit: Sorry I misread what you wrote. You said and running the downloaded wlsetup-all.exe
- I read you downloaded and ran the ...... my mistake.
Quote   Quote: Originally Posted by muymalestado View Post
Then shutting the WiFi, shutting MBAM, shutting Avast, and running the downloaded wlsetup-all.exe (install all, recommended). This attached message was displayed.
What file did you did by hand?
I searched for "that file" on my system and couldn't find it. (sarcasm alert!)
Quote   Quote: Originally Posted by muymalestado View Post
Then re-booting, confirming that WLE was listed again in installed programs, restarting WiFi & Avast. Trying to run wlmail.exe failed probably because it is a 2010 file from the earlier version which did not get uninstalled. I deleted that file by hand. Run through the above again and the same 'Could not install' message is displayed.

Good stay out of the registry.
Quote   Quote: Originally Posted by muymalestado View Post
I have not done a manual trawl through the Registry to see if references to wlmail remain, but I would hesitate to touch them anyway.

Further hints welcomed.
It might be a previous stuck install - let's take this one step at a time.
I'll let you know the steps, don't do any more than what I request. OK?

I should note that evenutally your WE will work, but my steps only require one or two attempts to install. Doing more than requested.... well that might require 10 or 20 attempts.

Fair enough?
My System SpecsSystem Spec
15 Jan 2014   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The error msg comes from the Microsoft installer that driving the WE install, not directly from WE.

It might be looking for the file you deleted, I'm not certain please let me know the name of the file you deleted.

Did you hit the try again button?

If you already trid that, then you might try a Restore Point.

The easiest thing to do might be to use a Restore Point (System Protection)
System Restore

Pick a restore point just before your last attempt. Then things should be better.
My System SpecsSystem Spec
16 Jan 2014   #27
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Rode: You're driving, let me know if you need any help
Can you be more specific please. I apologise for the delay due to BT fixing my phone line.
My System SpecsSystem Spec
16 Jan 2014   #28
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi muymalestado
It could be your trying to install the wrong version for your location. Try this link.
My System SpecsSystem Spec
16 Jan 2014   #29
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I'm confused by your reference to three elements and the other three elements but suspect you only mean that you uninstalled 3 components at a time. There is an uninstall all in v2012 - was it not availalbe in v2011? It is possbile that MS added that option in v2012.
Quote   Quote: Originally Posted by muymalestado View Post
Well thanks for the route to follow - unfortunately after:
Uninstalling Windows Live Essentials twice - ticking the three elements listed, then again ticking the other three, until the Control Panel ceased to display Win Essentials in the list of installed programs.
These step weren't necessary, but caused no harm either.
I thought you already had the offline install program.
edit: Sorry I misread what you wrote. You said and running the downloaded wlsetup-all.exe
- I read you downloaded and ran the ...... my mistake.
Quote   Quote: Originally Posted by muymalestado View Post
Then shutting the WiFi, shutting MBAM, shutting Avast, and running the downloaded wlsetup-all.exe (install all, recommended). This attached message was displayed.
The three elements thing: Uninstalling WLE Win7 displayed a list of three items to uninstall, each with a tick-box, if I mind right these were Writer, Messenger, and one other. After completing this uninstall WLE was still listed as uninstallable.

The second uninstall displayed another list of three items each with a tick-box, WLmail, and two others.

You can see my note taking is not up to much.


What file did you did by hand?
I searched for "that file" on my system and couldn't find it. (sarcasm alert!)
Quote   Quote: Originally Posted by muymalestado View Post
Then re-booting, confirming that WLE was listed again in installed programs, restarting WiFi & Avast. Trying to run wlmail.exe failed probably because it is a 2010 file from the earlier version which did not get uninstalled. I deleted that file by hand. Run through the above again and the same 'Could not install' message is displayed.
This wlmail.exe was dated 2010 and seemed to be an orphan, ie., not surrounded by 100 DLL's and other files. Searching the C:\ drive revealed no other wlmail.exe after the early, failed attempts to install WLE.

Good stay out of the registry.
Quote   Quote: Originally Posted by muymalestado View Post
I have not done a manual trawl through the Registry to see if references to wlmail remain, but I would hesitate to touch them anyway.

Could not resist looking through the registry - without making any alterations, just F3 searches for 'wlmail.exe'. There are quite a few keys and values with that text and with the folder location from which that file was deleted. I can restore the file, but we've been there before with no success in the un-install/install attempts to date.


Further hints welcomed.
It might be a previous stuck install - let's take this one step at a time.
I'll let you know the steps, don't do any more than what I request. OK?

I should note that evenutally your WE will work, but my steps only require one or two attempts to install. Doing more than requested.... well that might require 10 or 20 attempts.

Fair enough?
I did not at any stage select the 'Try Again' option. One install only of the downloaded wlsetup-all.exe was tried.

I take great heart from your saying that eventually WE will work. Thanks for your efforts. I am pleased someone on this planet has that much patience; and nous.
My System SpecsSystem Spec
17 Jan 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The difference in our time zones will make this a slow process, I think rodeRunner is closer and has enough knowledge to guide you, so after I reply to your post, I'll back out to the sidelines.

If this doesn't work, RodeRunner will assist you further.

RodeRunner suggested: It could be your trying to install the wrong version for your location. Try this link.

This might be really easy.

Try installing WE using wlsetup-all.exe one more time

If you get the same message, hit the Try Again button.
and we shall see on your next post if you have a working WE
My System SpecsSystem Spec
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