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Windows 7: "Windows mail could not be started. error 80041161

12 Feb 2014   #71
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

[QUOTE=spacecon;2688482]
Quote   Quote: Originally Posted by Slartybart;2688372
There really wasn't much (3.5 MB) cleaned up once you got into safe mode.[/QUOTE

Wasn't it 3.5GB?
It does look like 3.5GB:"Total Files Cleaned = 3,565.00 mb". The question I have - a bit off topic - is whether it is useful to re-run the TFC scan to clear out even more, if more files can be found? Or does that introduce the possibility of inflicting damage?


My System SpecsSystem Spec
.
12 Feb 2014   #72
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yeah, you guys got me .... GB (I corrected my original post)
No need to run TFC more than once, one run of TFC is sufficient. It's not a cumlative clean - it's a one pass clean.


I back tracked to the files I asked you about and finally did the research...

I think you have already cleaned these up with the scans you've performed, but I'd like you to check a few things.

In an elevated Command prompt enter the following commands and post the results (found in the output file)
C:\RegQueryDirC.txt

echo "Query Clickmein" > C:\RegQueryDirC.txt
reg query "HKLM\Software\ClickMeIn 1" /s >> C:\RegQueryDirC.txt
echo "********************" >> C:\RegQueryDirC.txt
echo "Query Run" >> C:\RegQueryDirC.txt
reg query "HKLM\Software\Microsoft\Windows\CurrentVersion\Run" /s >> C:\RegQueryDirC.txt
cd \
echo "********************" >> C:\RegQueryDirC.txt
echo "Dir C: clickMeIn" >> C:\RegQueryDirC.txt
dir /s /a clickmein*.* >> C:\RegQueryDirC.txt
pause


After you've looked at the output, you can press any key to continue, then type
exit




Please download the Farbar Recovery Scan Tool
Select the 64-bit version.


Save it to your Desktop.
  • Double-click the downloaded file to run it.
  • When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • FRST64 makes a log (FRST.txt) in the same directory (Desktop) from which the tool is run.
Please provide the FRST.txt in your reply. <<---

Thanks
My System SpecsSystem Spec
12 Feb 2014   #73
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

speaking of backtracking, did you run through the Mobogenie guide? I didn't see any logs.
My System SpecsSystem Spec
.

13 Feb 2014   #74
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Slartybart

Considering these points:
"echo "Query Clickmein" > C:\RegQueryDirC.txt"
This created the C:\RegQueryDIRC.TXT as above

"reg query "HKLM\Software\ClickMeIn 1" /s >> C:\RegQueryDirC.txt"
The reg.exe was not found
I tried and failed to copy reg.exe from \Windows\WOW64 to C:\ due to permissions - I have done a TakeOwnership and rebooted, then looked at Security of this file and added my username as admin and full control, then rebooted it still would not copy due to permissions

I could not proceed further

echo "********************" >> C:\RegQueryDirC.txt
echo "Query Run" >> C:\RegQueryDirC.txt
reg query "HKLM\Software\Microsoft\Windows\CurrentVersion\Run" /s >> C:\RegQueryDirC.txt
cd \
echo "********************" >> C:\RegQueryDirC.txt
echo "Dir C: clickMeIn" >> C:\RegQueryDirC.txt
dir /s /a clickmein*.* >> C:\RegQueryDirC.txt
pause





Previous scans - mobogenie: Are these the ones in #64?

OK here we go:
STEP 1: Remove Search.Jzip.com browser hijacker with AdwCleaner

logs for scan and clean attached


STEP 2: Remove Search.Jzip.com from Internet Explore, Firefox and Google Chrome with Junkware Removal Tool



jrt.txt log attached

STEP 3: Remove Search.Jzip.com malicious files from your computer with Malwarebytes Anti-Malware Free


MBAM log shows no threats

STEP 4: Double check for the Search.Jzip.com infection with HitmanPro

Hope this is useful.
Attached Files
[IMG]file:///C:\Users\pfo\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG]
AdwCleaner[S1].txt (1.1 KB, 3 views)
[IMG]file:///C:\Users\pfo\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG]
AdwCleaner[R2].txt (1.0 KB, 3 views)
[IMG]file:///C:\Users\pfo\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG]
JRT.txt (118.0 KB, 3 views)
[IMG]file:///C:\Users\pfo\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG]
mbam-log-2014-02-10 (20-04-08).txt (1.9 KB, 3 views)
[IMG]file:///C:\Users\pfo\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG]
HitmanPro_20140210_1822.log (343.2 KB, 4 views)

Also - I could not find these to attach in #64, I think, and one from today:


Attached Files
File Type: log HitmanPro_20140213_1535.log (13.1 KB, 1 views)
File Type: log HitmanPro_20140213_1602.log (4.2 KB, 3 views)
File Type: txt FRST_25-12-2013_19-20-23.txt (74.9 KB, 1 views)
File Type: txt FRST_Addition.txt (25.3 KB, 2 views)
File Type: txt FRST_13-02-2014_13-53-49.txt (41.5 KB, 3 views)
My System SpecsSystem Spec
13 Feb 2014   #75
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

That's very odd - reg should have been found.

Please do not do things like copy or take ownership of any system files - it will only corrupt Windows and complicate this recovery session.
If I ask you to do something and it doesn't work, ask me about it. I might have had a typo or given you an incorrect parameter, I'll come back to reg query in another post... I think the clickmein malware was taken care of by the scans - that was just a means to check if it was.

You could have continues with the other commands though - the reg query run might have failed, but the next set should have worked (I condensed it and removed the redirect output to >> C:\RegQueryDirC.txt)
Essentially all these commands do are change to the root directory of C:
list everything with clickmein in the filename (including clickmein 1 or clickmein 7) with any filetype
cd \
dir /s /a clickmein*.*

Please launch an Elevated Command Prompt and enter the commands above. You mght get "File not found" and that's good - you don't want it to be found.

Regarding Mobogenie, no I did not mean the logs from post 64.

I asked for a few things in post# 66 and you might missed the Mobogenie guide. I apologize for missing mobogenie in the first place, since the process is simple and the scans are the same - you could have followed the browser instructions and then run the scans once. As I missed the malware , I suggested a second doing the browser fixes in the mobogenie guide and then run of the scans..... agian. I know it's confusing, and I'll try to be more explicit.

Hold off on running anything else except the dir command.

I'll see what the FRST log tells me.

Why wouldn't reg work is another question. I'm beginning to think that a clean install might be your only hope as we stumble across one issue (WLM won't install), then another (Group Policy error in SFC), then more (malware) and next (reg doesn't work). There might be too many issues to fix piecemeal.

Where did you get the idea to do use takeownership of a system file anyway? Most casual Windows users don't use commands of that level.

.
My System SpecsSystem Spec
14 Feb 2014   #76
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Slartybart - understood.

The DOS commands were attempted in the truncated form you suggest. Loads of lines of file names flashed past each with a 'The directory name ......... is too long.'

I tried various /a /s etc combinations so there are several extra lines, but that may be a result you wish if there is no clickmein to be found.

Here is one example of the many lines displayed:
"The directory name C:\Users\pfo\Local settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Microsoft\Windows Live Mail\Storage Folders\Imported Folder\zSuppliers\Finance\Bank Name\Bank Branch Name is too long."

The common elements in all lines are: 'The directory name ......... is too long.'

_____________________________________________

mobogenie removal:

STEP 1 : Uninstall Mobogenie program from your computer

This was done by Control Panel and the listed Mobogenie was removed from the uninstall list.

STEP 2: Remove Mobogenie adware from your computer with AdwCleaner

Post #74 has the S1 and R2 log files attached

STEP 3: Remove Mobogenie browser hijackers with Junkware Removal Tool

The JRT.txt is in #74

STEP 4: Remove Mobogenie virus with Malwarebytes Anti-Malware Free


I run MBAM PRO, daily updated, this scan was in #74, and subsequent scans return 'no threats found'.

STEP 5: Double-check for the Mobogenie infection with HitmanPro


HitmanPro log(s) are in #74.


ALSO:
"Where did you get the idea to do use takeownership of a system file anyway? Most casual Windows users don't use commands of that level."

Good question. Frequently when installing a program, well not that frequently as I don't overly do installs, there is an error that a folder cannot be used and the unnamed folder does not have permissions. So I do a Take Ownership - my userID has admin permissions - and the install proceeds.

Two examples are C:\Program Data\Adobe\Lightroom and Photoshop Elements\new version.
My System SpecsSystem Spec
16 Feb 2014   #77
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok thanks Phil,

At this point your best solution is a re-install.

You should have a Win7 OEM install disc from Acer and another one that contains the drivers.
Find them.

Change the view to include hidden and systme files then
Manually back up your User Profile (copy C:\Users\pfo to an external drive) - there will be a few .dat (NTuser, UsrClass) files that might not be copied (in use condiition).
If you have data in folders outside of your User profile, then you'll need to copy those folders too.

The information you supplied here:
Here is one example of the many lines displayed:
"The directory name C:\Users\pfo\Local settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Microsoft\Windows Live Mail\Storage Folders\Imported Folder\zSuppliers\Finance\Bank Name\Bank Branch Name is too long."

is interesting - the junction: Local settings should point to AppData\Local.

Try this as a test for information... in an elevated command prompt, type the following commands:
cd \Users\pfo
dir /a:l

When you've had a chance to read the results, you can type exit to close the Command Prompt window

You should see results similar to those in the codebox below.
Code:
C:\Windows\system32> dir /a:l
 Volume in drive C has no label.
 Volume Serial Number is 7603-9E3E
 Directory of C:\Users\BaseUser
12/12/2013  12:06    <JUNCTION>     Application Data [C:\Users\BaseUser\AppData\Roaming]
12/12/2013  12:06    <JUNCTION>     Cookies [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\Cookies]
12/12/2013  12:06    <JUNCTION>     Local Settings [C:\Users\BaseUser\AppData\Local]
12/12/2013  12:06    <JUNCTION>     My Documents [C:\Users\BaseUser\Documents]
12/12/2013  12:06    <JUNCTION>     NetHood [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\Network Shortcuts]
12/12/2013  12:06    <JUNCTION>     PrintHood [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\Printer Shortcuts]
12/12/2013  12:06    <JUNCTION>     Recent [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\Recent]
12/12/2013  12:06    <JUNCTION>     SendTo [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\SendTo]
12/12/2013  12:06    <JUNCTION>     Start Menu [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\Start Menu]
12/12/2013  12:06    <JUNCTION>     Templates [C:\Users\BaseUser\AppData\Roaming\Microsoft\Windows\Templates]
               0 File(s)              0 bytes
              10 Dir(s)  85,663,137,792 bytes free
I don't give up easily, but in this case I think it's in your best interest to re-install. Every turn we take is riddled with anouther issue.

To make certain no malware is on your system I'll ask you to run a clean command after you say your data is backed up and is safe.

Sooo, find those discs and you'll be back in business in a day or so
(1 hour to re-install, 30 minutes to copy only your data - not your entire profile to the fresh install, 2-3 hours Windows updating, a couple of hours to re-install your favorite applications)

It takes me about 4 hours, but I've doen it so many times and I don't have a lot of applications

Bill
.
My System SpecsSystem Spec
16 Feb 2014   #78
muymalestado

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks - I'll look out the disks and follow your advice.

Of course there were no disks, but a 'Create Recovery Disks' procedure was there and I did that, so I have Acer recovery disks.
My System SpecsSystem Spec
16 Feb 2014   #79
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok good enough. I worked on another thread and their machine came with Win7 OEM disks + a driver disk.

I'd still like to see how the junctions are defined
Try this as a test for information... in an elevated command prompt, type the following commands:
cd \Users\pfo
dir /a:l > C:\JunctList.txt



I've located the Acer pages that will help guide you, but want to wait until you tell me that your data is backed up.

So let me know when you're ready. I'm heading out for dinner soon, will check the thread wehn I get back. Just wanted to let you know.

Bill
.
My System SpecsSystem Spec
18 Feb 2014   #80
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hi Phil,

I'd like you to make a System Repair Disk (a CD-R is fine - it's not that big)
See: System Repair Disc - Create

This is different from the Acer Recovery discs you already made. You'll boot the system with the System Repair disc and from there you can run the command to clean the drive.
Once the drive is clean, then you can boot the machine with the Acer Recovery Disc and restore the machine to factory conditions.

Let me know when your data is backed up and you have created the System repair disc. Once you clean the drive, there's no turning back, so I want to be certain you have your data.

Bill
.
My System SpecsSystem Spec
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