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Windows 7: Windows Mail mshtml.dll crash

21 Jan 2014   #11

Windows 7 Ultimate

Mail shuts down as soon as u click on the message, so theres no way of viewing ordeleting it for me. I just bypass the message

My System SpecsSystem Spec

21 Jan 2014   #12

x64 (6.1.7601) Win7_SP1 HomePrem

Ok, good info. The mshtml.dll is most likely on your system even though you removed IE - it is core technology used in other Windows features and applications. Thanks for the point of not IE. I don't know what to call it now.

I'll just call it mshtml from now on.
Can you tell me the version of mshtml.dll that is in
(if you have a 64 bit Windows)

Quote   Quote: Originally Posted by andjayik View Post
I do not even have ie on my computer cause i removed it streamling win 7 and i still have that proble. So it's not a ie problem for me.
My System SpecsSystem Spec
21 Jan 2014   #13

Windows 7 Pro 64 Bit SP1

Slartybart thanks for all the info on this topic I have other friends experiencing the same issue using winmail and IE 10 and 11 I am sure you are on the right track with the versions from IE 10 and 11 being the culprit........I certainly like and prefer winmail but I am not married to it.............moving forward with a newer version of email client is certainly a very viable option at this point....we have considered Mozilla Thunderbird as one option would like your thoughts on that as well as WE mail 2012 that you speak of is there a link to download it you could provide me as I am unfamiliar with it Thanks in advance
My System SpecsSystem Spec

21 Jan 2014   #14

Windows 7 Ultimate

file version 11.0.9600.16428 if that's what ur after. And it does say ie file. Strange that i don't even have ie on computer or use it.
My System SpecsSystem Spec
21 Jan 2014   #15

x64 (6.1.7601) Win7_SP1 HomePrem

Thansk for the version # - you and tktk88 are both at 11.0.9600.164## versions

Not strage really, dlls are used in many applications. MS just categorizes it as part of the IE project.
Makes sense really
MS html -> browsers used to be the only things concernd with HTML,
nowadays, almost everything has ties to HTML
My System SpecsSystem Spec
21 Jan 2014   #16

Windows 7 Ultimate

I'm thinking a update cause it only happened after the newest updates recently.
My System SpecsSystem Spec
21 Jan 2014   #17


Hi guys,

Slartybart let me know about this thread and so I came over to check it out.
I usually only monitor the WinMail thread and so normally would not see this thread.

I do have WinMail and IE11 installed of course, and use them every single day...always have and always will. I have all the very latest updates installed for both Windows & IE as well.

At first glance my version of files are the same as yours.
I've never had any crashes.

I do have extra test beds always set up and can test any scenario with complete immunity, and will offer to assist you.

tktk88 & andjayik
Naturally what I need are the emails themselves to test them to see if it will happen to me.
You can simply get the emails out of this folder:
C:\Users\YourName\AppData\Local\Microsoft\Windows Mail\Local Folders\Inbox

The emails themselves will be named something like this but of course with different figures:

You will know which one it is by matching the date & time of the offender by looking within WinMail at the inbox (without opening the email itself) ...and then going to that folder listed above and match the date & time up to what's in there. (have the 'Date Created' column visible and then sort by date created)

zip the offending emails, and send them to me for analysis
My System SpecsSystem Spec
22 Jan 2014   #18

Windows 7 Ultimate

i have no app data in users
My System SpecsSystem Spec
22 Jan 2014   #19

Win7 Pro-64 Bit

Quote   Quote: Originally Posted by andjayik View Post
i have no app data in users
It is a hidden folder. To view it Hidden Files and Folders - Show or Hide
My System SpecsSystem Spec
22 Jan 2014   #20

Windows 7 Ultimate

the email is not in the inbox it"s in another folder i put into. i found the folder but all the eml files have the same date so i have no idea what email it is.
My System SpecsSystem Spec

 Windows Mail mshtml.dll crash

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