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Windows 7: Need help removing google chrome

11 Oct 2014   #31
UsernameIssues

W7 Pro SP1 64bit
 
 

Thanks. There does not seem to be any info from Chrome in that log.

Will Chrome stay running if you boot Windows into the Safe Mode with Networking?


My System SpecsSystem Spec
.
12 Oct 2014   #32
aymfung

Windows 7 Home Premium - 64 bit
 
 

Yes, I can run Chrome with my Windows booted in Safe Mode in Networking.
In fact, I am using Chrome to make this post.
What does this mean? Could this be Avast, extensions or other software may be stopping Chrome running in normal mode?
In your previous reply you suggested uninstalling Avast, would my notebook be at risk immediately?
My System SpecsSystem Spec
12 Oct 2014   #33
UsernameIssues

W7 Pro SP1 64bit
 
 

Yes, something that runs in the normal mode is killing Chrome.

It won't hurt to uninstall AVAST just as a test. If Chrome starts and keeps running while AVAST is uninstalled, then exit Chrome, re-install AVAST and we will concentrate on AVAST's settings. You don't need to surf to any websites or download any files* while AVAST is uninstalled... so, the risk should not be that great,

*this assumes that you already have the installer for AVAST.

If you want, you can work thru these steps first...
Troubleshoot Application Conflicts by Performing a Clean Startup
...but I'm guessing that AVAST is the culprit here.


As far as a Chrome extension causing Chrome to crash:
You can test that by starting Chrome with extensions disabled.
Code:
"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-extensions
You can copy/paste the info in the code box above into...
...a command prompt window and press enter
...or use Start > Run dialog box and press enter
...or modify a Chrome shortcut.....
My System SpecsSystem Spec
.

13 Oct 2014   #34
aymfung

Windows 7 Home Premium - 64 bit
 
 

I uninstalled AVAST but Chrome did not run.
Also, I tried Troubleshoot Application Conflicts by Performing a Clean Startup but Chrome did not run.
How can I find out which software is causing Chrome not to run?
My System SpecsSystem Spec
13 Oct 2014   #35
UsernameIssues

W7 Pro SP1 64bit
 
 

Did you try the command line switch "--disable-extensions"?

You can try Process Monitor, but the results can be overwhelming.

If I were using Process Monitor to look into this issue, I would:
start Process Monitor
start the data collection process
start Chrome
let Chrome exit
stop the data collection process within Process Monitor
scroll to the end of the data gathered
select the last line of data
press Ctrl-F to bring up the find dialog box
enter chrome.exe into that find dialog box
select the radio button for the "Up" option to location the last row where chrome was still running. Then look at the rows just above there to see if you can find any app that might be acting on chrome.
My System SpecsSystem Spec
14 Oct 2014   #36
aymfung

Windows 7 Home Premium - 64 bit
 
 

Thank you for your suggestion for using Process Monitor.

I posted an earlier entry on the result of the Process Monitor but not sure why it was shown.
As you mentioned in your earlier post, the result was overwhelming.
Overall, the result for chrome.exe is either SUCCESS/ REPARSE.
There is one path that showed ACCESS DENIED, which was repeated a few times.
If not sure if this is the reason for Chrome not running.

Someone suggested installing Chrome on virtual window. Is this a possible suggestion?
I have no idea how is this done.

I tried suggestion on the command line switch "--disable-extensions" by copying exactly you code below but the error message I got was, "this is not an internal or external command".
My System SpecsSystem Spec
14 Oct 2014   #37
UsernameIssues

W7 Pro SP1 64bit
 
 

I've sent you a PM with an e-mail address.
You can send me the Process Monitor log file...
...if you want to.
My System SpecsSystem Spec
14 Oct 2014   #38
UsernameIssues

W7 Pro SP1 64bit
 
 

Here is a post where I ramble on about making decent screenshots. Near the bottom of that post, there is a link to a tutorial on how to upload images to this forum. Posting images that way is better than us downloading your Word docs.

Please try this slightly different path to start chrome without any extensions:
Code:
"%ProgramFiles(x86)%\Google\Chrome\Application\chrome.exe" --disable-extensions
If that fails, please post a screenshot of the cmd window.

That line worked for me:
Need help removing google chrome-chrome.png


My System SpecsSystem Spec
15 Oct 2014   #39
aymfung

Windows 7 Home Premium - 64 bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
I've sent you a PM with an e-mail address.
You can send me the Process Monitor log file...
...if you want to.
I ran Process Monitor today but is stopped working as soon as I click on Chrome.
I'm not sure what happened. I was able to run Process Monitor yesterday.
My System SpecsSystem Spec
15 Oct 2014   #40
UsernameIssues

W7 Pro SP1 64bit
 
 

Did the slightly different way to run the "--disable-extensions" line work for you? If not, screenshot please.

Also, it might be time to run this:
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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