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Windows 7: Can't open Mozilla Firefox

29 Jan 2014   #1

windows 7 64 bit
 
 
Can't open Mozilla Firefox

My daughter has a Lenovo T510 Thinkpad using Windows 7. She downloaded Mozilla Firefox from the Mozilla site. When she clicks on the icon to open it, this window appears:



“Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.”


We uninstalled it and tried again, same result. Any help greatly appreciated.

My System SpecsSystem Spec
.

29 Jan 2014   #2

Windows 7 32 bit
 
 

What type of account does she have? It may not have sufficient privilege to install programs. Try installing Firefox for all users, from your account.
My System SpecsSystem Spec
29 Jan 2014   #3

Windows 7 Home Premium 64Bit
 
 

Yeah it basically means its either a broken/old shortcut or firefox isn't installed on the pc
My System SpecsSystem Spec
.


29 Jan 2014   #4

windows 7 64 bit
 
 

It's her laptop, she is the user, she has installed programs before with no problem.

Any other specific suggestions?
My System SpecsSystem Spec
29 Jan 2014   #5

Windows 7 Home Premium 64Bit
 
 

Does she have admin rights then yes?
You can go into the programs list and see if its def installed by doing start>control panel>uninstall a program.
Note: we aren't trying to uninstall anything, just seeing if its there or not.
You can also check by doing start>Computer>C drive>Program files(x86 and just "Program files) and check that way
My System SpecsSystem Spec
29 Jan 2014   #6

windows 7 64 bit
 
 

Yes, it is installed. As I said in my original message, we even tried uninstalling it and then reinstalling it.

It is installed, but when we try to open it the "windows cannot access..." window appears.
My System SpecsSystem Spec
29 Jan 2014   #7

Windows 7 Home Premium 64Bit
 
 

hmmm, strange, can you go into the directory where it is installed and run it from there?
My System SpecsSystem Spec
29 Jan 2014   #8

windows 7 64 bit
 
 

I'm afraid that I'm not very computer-savvy, and I don't know how to do that.
My System SpecsSystem Spec
29 Jan 2014   #9

Windows 7 Home Premium 64Bit
 
 

Look at post #5 and follow 2nd set of instructions(bottom of post) and see if you can locate it there
My System SpecsSystem Spec
29 Jan 2014   #10

windows 7 64 bit
 
 

Tried it from there, the same "cannot access" message appears.
My System SpecsSystem Spec
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 Can't open Mozilla Firefox




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