IE8 crash when closing the application


  1. Posts : 44
    WIndows 7 x64
       #1

    IE8 crash when closing the application


    I am using WIndows 7 X64 and when closing ie8, I received an error

    I followed the intructions to get a .dmp file to send u

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00



    and was able to take a .dmp file to send to u


    Any help would be appreciated

    Albert
    IE8 crash when closing the application Attached Files
      My Computer


  2. Posts : 44
    WIndows 7 x64
    Thread Starter
       #2

    Part of the error from manage and event logs is

    Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x458d7696
    Faulting process id: 0x12bc
    Faulting application start time: 0x01cf1f9869177f3d
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: unknown

    any help would be appreciated to understand why IE8 crashes
      My Computer


  3. Posts : 44
    WIndows 7 x64
    Thread Starter
       #3

    or maybe its this error I am not sure

    Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000028
    Fault offset: 0x000908fd
    Faulting process id: 0x16dc
    Faulting application start time: 0x01cf1f964d768a89
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 9eb99f4e-8b89-11e3-a2d4-e069952e06ac
      My Computer


  4. Posts : 13,576
    Windows 10 Pro x64
       #4

    Why don`t you upgrade to at least Internet Explorer 10.
      My Computer


  5. Posts : 53,363
    Windows 10 Home x64
       #5

    Welcome to Seven Forums albertf. Can you post a screenshot of the exact error you receive when you close IE8?

    Screenshots and Files - Upload and Post in Seven Forums

    Try running the no add-on version

    Start> In search box type

    Internet Explorer (No Add-ons)

    Enter

    See if that crashes as well. If so, you likely have an add-on causing this.

    Try performing a clean start and see if the crash still occurs

    Troubleshoot Application Conflicts by Performing a Clean Startup

    An update to IE9 may also solve this, and is more secure then IE8. IE10, as suggested would also be a good choice. If you have a particular reason for sticking with IE8, perhaps we can suggest a fix or work around for that.

    A Guy
      My Computer


  6. Posts : 44
    WIndows 7 x64
    Thread Starter
       #6

    I can not at this time upgrade to IE9, 10, and 11 since on these versions of IE, I can NOT print from either of my two HP printers. I have tried microsoft tech support and spoke to level 2 tech who was not able to fix my issue. ONLY IE8 will let me print from my two printers.
      My Computer


  7. Posts : 44
    WIndows 7 x64
    Thread Starter
       #7

    Here is one of the issue that I experience using ie8 with a crash

    Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x458d7696
    Faulting process id: 0x12bc
    Faulting application start time: 0x01cf1f9869177f3d
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: unknown

    Here is a second issue of ie8

    Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
    Faulting module name: atiumdva.dll, version: 8.14.10.390, time stamp: 0x5154ed9a
    Exception code: 0xc0000005
    Fault offset: 0x00270845
    Faulting process id: 0x1274
    Faulting application start time: 0x01cf1f97e813a332
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\system32\atiumdva.dll

    And the third time

    Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000028
    Fault offset: 0x000908fd
    Faulting process id: 0x16dc
    Faulting application start time: 0x01cf1f964d768a89
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 9eb99f4e-8b89-11e3-a2d4-e069952e06ac

    ANy help in helping me fix this would be great appreciated

    In my first posting I added a .dmp to diagnoses and see what the issue is.

    tks
      My Computer


  8. Posts : 53,363
    Windows 10 Home x64
       #8

    It may be easier for you to find out why you can't print from a later version of IE. I cannot deal with the dump files personally, and the events you post could have countless causes. That's why I asked for the steps I can try. I'd suggest start a thread about only being able to print with IE8. Post a link to this thread as a reference as well. You really need to get onto a more secure browser, especially when IE8 crashes now. It's likely someone here can figure out the printing issue. A Guy
      My Computer


 

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