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Windows 7: IE8 crash when closing the application

01 Feb 2014   #1
albertf

WIndows 7 x64
 
 
IE8 crash when closing the application

I am using WIndows 7 X64 and when closing ie8, I received an error

I followed the intructions to get a .dmp file to send u

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00



and was able to take a .dmp file to send to u


Any help would be appreciated

Albert




Attached Files
File Type: rar iexplore.exe.4796.rar (526.7 KB, 2 views)
My System SpecsSystem Spec
.

01 Feb 2014   #2
albertf

WIndows 7 x64
 
 

Part of the error from manage and event logs is

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x458d7696
Faulting process id: 0x12bc
Faulting application start time: 0x01cf1f9869177f3d
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: unknown

any help would be appreciated to understand why IE8 crashes
My System SpecsSystem Spec
01 Feb 2014   #3
albertf

WIndows 7 x64
 
 

or maybe its this error I am not sure

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000028
Fault offset: 0x000908fd
Faulting process id: 0x16dc
Faulting application start time: 0x01cf1f964d768a89
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 9eb99f4e-8b89-11e3-a2d4-e069952e06ac
My System SpecsSystem Spec
.


01 Feb 2014   #4
AddRAM

Windows 7 Professional x64 Service Pack 1
 
 

Why don`t you upgrade to at least Internet Explorer 10.
My System SpecsSystem Spec
02 Feb 2014   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums albertf. Can you post a screenshot of the exact error you receive when you close IE8?

Screenshots and Files - Upload and Post in Seven Forums

Try running the no add-on version

Start> In search box type

Internet Explorer (No Add-ons)

Enter

See if that crashes as well. If so, you likely have an add-on causing this.

Try performing a clean start and see if the crash still occurs

Troubleshoot Application Conflicts by Performing a Clean Startup

An update to IE9 may also solve this, and is more secure then IE8. IE10, as suggested would also be a good choice. If you have a particular reason for sticking with IE8, perhaps we can suggest a fix or work around for that.

A Guy
My System SpecsSystem Spec
02 Feb 2014   #6
albertf

WIndows 7 x64
 
 

I can not at this time upgrade to IE9, 10, and 11 since on these versions of IE, I can NOT print from either of my two HP printers. I have tried microsoft tech support and spoke to level 2 tech who was not able to fix my issue. ONLY IE8 will let me print from my two printers.
My System SpecsSystem Spec
02 Feb 2014   #7
albertf

WIndows 7 x64
 
 

Here is one of the issue that I experience using ie8 with a crash

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x458d7696
Faulting process id: 0x12bc
Faulting application start time: 0x01cf1f9869177f3d
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: unknown

Here is a second issue of ie8

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: atiumdva.dll, version: 8.14.10.390, time stamp: 0x5154ed9a
Exception code: 0xc0000005
Fault offset: 0x00270845
Faulting process id: 0x1274
Faulting application start time: 0x01cf1f97e813a332
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\atiumdva.dll

And the third time

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000028
Fault offset: 0x000908fd
Faulting process id: 0x16dc
Faulting application start time: 0x01cf1f964d768a89
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 9eb99f4e-8b89-11e3-a2d4-e069952e06ac

ANy help in helping me fix this would be great appreciated

In my first posting I added a .dmp to diagnoses and see what the issue is.

tks
My System SpecsSystem Spec
02 Feb 2014   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It may be easier for you to find out why you can't print from a later version of IE. I cannot deal with the dump files personally, and the events you post could have countless causes. That's why I asked for the steps I can try. I'd suggest start a thread about only being able to print with IE8. Post a link to this thread as a reference as well. You really need to get onto a more secure browser, especially when IE8 crashes now. It's likely someone here can figure out the printing issue. A Guy
My System SpecsSystem Spec
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 IE8 crash when closing the application




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