I think we have been infected... need some help

harleynut97 · 08 Mar 2014

Was using this computer today with no issues, all of a sudden I come home tonight and any browser I choose, mozzilla, chrome has all kinds of pop ups occurring.

We run two computers in the house, but it seems only this one is having the problem.

We run Mcaffe security suite and everything shows everything is on and up to date with definitions and updates.

I don't know if it is malware, or a virus, I attached a screen grab of the browser screen to show the type of pop ups that are occuring.

I've been fortunate up to this point not to have to deal with this problem, my security suite generally does the job pretty good.

What would be the best steps to clean this problem up.?

Would a system restore do any good?
If there are links to other threads for removing malware properly, that would great if you could share them.

matts6887 · 08 Mar 2014

I would download malwarebytes and install, and run it from the following link:

Malwarebytes : Thank you for download Malwarebytes Anti-Malware

riffwraith · 09 Mar 2014

Looks like malware - I second the malwarebytes suggestion. Another good one is Spybot. These types of things are usually easily removed with a scan (that can take several hours) - just make sure that before you scan, you d/l the latest definitions/updates.

Cheers.

ThrashZone · 09 Mar 2014

This is a good article,
http://malwaretips.com/blogs/remove-adware-popup-ads/

harleynut97 · 09 Mar 2014

Thanks to everyone who replied and offered suggestions. I think I got the problem at least temporarily resolved. I went in my program files and removed a program called cake (something). Once uninstalling it, the problem went away. But there is a good chance there could be some leftovers in registry files ect so I am going to use the link Thrashzone provided and go thru all the different cleaning steps.

I'm just curious on one thing, if anyone knows. It sounds like running many of these scans takes a good amount of time. I do have a lot of files on my computer ...terabites worth.

So do each of the different programs mentioned in that link all take hours to do these scans? .. Just trying to figure out how long this is going to tie up my computer, as I use it for work.

Either way, I fully intend to do it. Thanks again for your suggestions.

ThrashZone · 09 Mar 2014

Scanners vary in scan times, Probably found Open Candy,
Always use the Full scan option,
Adwcleaner is one of the fastest and it one of the recommended steps on the previous link,
Post the scan results,
Cheers.
http://malwaretips.com/blogs/?s=open+candy

ShamrockRig · 09 Mar 2014

Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.