Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I think we have been infected... need some help

08 Mar 2014   #1
harleynut97

Windows 7 home premium 64 bit sp1
 
 
I think we have been infected... need some help

Was using this computer today with no issues, all of a sudden I come home tonight and any browser I choose, mozzilla, chrome has all kinds of pop ups occurring.

We run two computers in the house, but it seems only this one is having the problem.

We run Mcaffe security suite and everything shows everything is on and up to date with definitions and updates.

I don't know if it is malware, or a virus, I attached a screen grab of the browser screen to show the type of pop ups that are occuring.

I've been fortunate up to this point not to have to deal with this problem, my security suite generally does the job pretty good.

What would be the best steps to clean this problem up.?

Would a system restore do any good?
If there are links to other threads for removing malware properly, that would great if you could share them.




Attached Thumbnails
-popupproblem.jpg  
My System SpecsSystem Spec
.
08 Mar 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

I would download malwarebytes and install, and run it from the following link:

Malwarebytes : Thank you for download Malwarebytes Anti-Malware
My System SpecsSystem Spec
09 Mar 2014   #3
riffwraith

W7 64 Ult
 
 

Looks like malware - I second the malwarebytes suggestion. Another good one is Spybot. These types of things are usually easily removed with a scan (that can take several hours) - just make sure that before you scan, you d/l the latest definitions/updates.

Cheers.
My System SpecsSystem Spec
.

09 Mar 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

My System SpecsSystem Spec
09 Mar 2014   #5
harleynut97

Windows 7 home premium 64 bit sp1
 
 

Thanks to everyone who replied and offered suggestions. I think I got the problem at least temporarily resolved. I went in my program files and removed a program called cake (something). Once uninstalling it, the problem went away. But there is a good chance there could be some leftovers in registry files ect so I am going to use the link Thrashzone provided and go thru all the different cleaning steps.

I'm just curious on one thing, if anyone knows. It sounds like running many of these scans takes a good amount of time. I do have a lot of files on my computer ...terabites worth.

So do each of the different programs mentioned in that link all take hours to do these scans? .. Just trying to figure out how long this is going to tie up my computer, as I use it for work.

Either way, I fully intend to do it. Thanks again for your suggestions.
My System SpecsSystem Spec
09 Mar 2014   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Scanners vary in scan times, Probably found Open Candy,
Always use the Full scan option,
Adwcleaner is one of the fastest and it one of the recommended steps on the previous link,
Post the scan results,
Cheers.
http://malwaretips.com/blogs/?s=open+candy
My System SpecsSystem Spec
09 Mar 2014   #7
Devlin1888

Windows 7 Home Premium 64Bit
 
 

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
My System SpecsSystem Spec
Reply

 I think we have been infected... need some help




Thread Tools




Similar help and support threads
Thread Forum
My PC is infected!
:(I've tried to find these things and delete them. But I have at least two I can't get rid of. One of them is a "PC CLeaner" Another is some problem in ITunes saying its not for my new W-7....but it always was good till this other thing came along. The PC is doing something else when I...
System Security
I am infected.
I was looking for info on a new korean game called tree of saviour and i found a webpage siliconera.com which apparently had a good image of the game classes so i tried to go into the page and suddenly a windows want to execute cmd something came up and i went full retard and put yes my laptop...
System Security
My Pc is Infected
Hi everyone. I believe I have a virus on my pc. I was on my pc and I had several windows open. when I tried to close them they continued to reopen. This action lasted for 1 minute until I shutdown my pc. When I restarted the pc, everything seems alright. The same action happened two days ago....
System Security
Infected?
I'm wondering if I got a virus. I got the death blue screen once, but only once. Things boot fine now. Anyway, later, when I try to run various applications, I get errors for some of them, like this: "The application was unable to start correctly (0x0000005). Click OK to close the application."...
System Security
Does it appear that I am infected?
Hello to all, Thank you for any response. Yesterday while running Malwarebytes Antimalware a scan on Windows 7 Ultimate 64 bit it seemed to freeze up, now to be honest on certain cab or manifest files it can take a long time. But the clock was over 5 minutes slow, cursor immovable, and Task ...
System Security
Have you ever been infected?
Yes. During the years of IE6 we used Norton. It was regularly finding viruses/malware until we switched to Firefox. We switched to AVG. It found at least one threat my dad had downloaded. We tried ESET and I downloaded a program that 1000s had downloaded and a few said it was clean. It seemed to...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:15.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App