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Windows 7: Locked out of Live Mail

10 Mar 2014   #1
elbetha

Window 7 Home 64 bit
 
 
Locked out of Live Mail

My live mail got hacked and I am now locked out.

Have managed to get as far as password reset but when i click the link it goes to a page that says

Temporary problem. Service unavailable try again later which I have done but keep getting the same message.

I really do need to access my account

any ideas please

Liz


My System SpecsSystem Spec
.
10 Mar 2014   #2
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi elbetha, welcome to Seven Forums.
Were you doing it with Internet Explorer >
My System SpecsSystem Spec
10 Mar 2014   #3
elbetha

Window 7 Home 64 bit
 
 

when I clicked the link the message came up on Firefox

Liz
My System SpecsSystem Spec
.

10 Mar 2014   #4
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi Liz, try using IE as FF can block attempts to Windows settings.
You should set IE as default temporarily for this.
My System SpecsSystem Spec
10 Mar 2014   #5
elbetha

Window 7 Home 64 bit
 
 

Thanks will have a go tomorrow and let you know
Liz
My System SpecsSystem Spec
10 Mar 2014   #6
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

If possible, use your alternate address.
My System SpecsSystem Spec
11 Mar 2014   #7
elbetha

Window 7 Home 64 bit
 
 

not sure what you mean (not too computer literate)

I made IE my default and even switched off my Norton firewall but it still came up saying unavailable

Liz
My System SpecsSystem Spec
11 Mar 2014   #8
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Can you post an image of the page that says your lockedout.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
12 Mar 2014   #9
elbetha

Window 7 Home 64 bit
 
 

Will try but away for few days - thanks
My System SpecsSystem Spec
12 Mar 2014   #10
andrew129260

Windows 10 Pro
 
 

Sounds like a fake spam email to me telling you to reset your account by "clicking here"
My System SpecsSystem Spec
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 Locked out of Live Mail




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