Locked out of Live Mail

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  1. elbetha
    Posts : 7
    Window 7 Home 64 bit
       New #1

    Locked out of Live Mail


    My live mail got hacked and I am now locked out.

    Have managed to get as far as password reset but when i click the link it goes to a page that says

    Temporary problem. Service unavailable try again later which I have done but keep getting the same message.

    I really do need to access my account

    any ideas please

    Liz
      My Computer
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  3. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #2

    Hi elbetha, welcome to Seven Forums.
    Were you doing it with Internet Explorer >
      My Computer
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  4. elbetha
    Posts : 7
    Window 7 Home 64 bit
    Thread Starter
       New #3

    when I clicked the link the message came up on Firefox

    Liz
      My Computer
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  6. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #4

    Hi Liz, try using IE as FF can block attempts to Windows settings.
    You should set IE as default temporarily for this.
      My Computer
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  7. elbetha
    Posts : 7
    Window 7 Home 64 bit
    Thread Starter
       New #5

    Thanks will have a go tomorrow and let you know
    Liz
      My Computer
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  8. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #6

    If possible, use your alternate address.
      My Computer
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  10. elbetha
    Posts : 7
    Window 7 Home 64 bit
    Thread Starter
       New #7

    not sure what you mean (not too computer literate)

    I made IE my default and even switched off my Norton firewall but it still came up saying unavailable

    Liz
      My Computer
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  11. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #8

    Can you post an image of the page that says your lockedout.
    Screenshots and Files - Upload and Post in Seven Forums
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  12. elbetha
    Posts : 7
    Window 7 Home 64 bit
    Thread Starter
       New #9

    Will try but away for few days - thanks
      My Computer
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  13. andrew129260
    Posts : 4,566
    Windows 10 Pro
       New #10

    Sounds like a fake spam email to me telling you to reset your account by "clicking here"
      My Computer
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