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Windows 7: Browsers working in safe mode with networking but not in normal mode

19 Mar 2014   #11
Kavitha ms

windows 7 Professional 32bit
 
 

Thank you.
I would try to find out if any updates are available for drivers.


My System SpecsSystem Spec
.
19 Mar 2014   #12
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Okay we'll wait for an update,
Cheers.
My System SpecsSystem Spec
27 Mar 2014   #13
Kavitha ms

windows 7 Professional 32bit
 
 

Now, When I turn on the pc in normal mode, these pop ups are coming. I've added the screenshots here.


Attached Thumbnails
Browsers working in safe mode with networking but not in normal mode-1.jpg   Browsers working in safe mode with networking but not in normal mode-.jpg   Browsers working in safe mode with networking but not in normal mode-b.jpg   Browsers working in safe mode with networking but not in normal mode-c.jpg   Browsers working in safe mode with networking but not in normal mode-d.jpg  

Browsers working in safe mode with networking but not in normal mode-e.jpg  
My System SpecsSystem Spec
.

27 Mar 2014   #14
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Run sfc/scannow,
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
I ask for some Network help please stand by after running sfc,
Cheers.
My System SpecsSystem Spec
27 Mar 2014   #15
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/...rProfile_en_us

This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.

Please post the results from these tests> Mini Tool Test for pchf
My System SpecsSystem Spec
27 Mar 2014   #16
Kavitha ms

windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/...rProfile_en_us

This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.

Please post the results from these tests> Mini Tool Test for pchf

I tried removing norton using Norton removal tool. And now, the internet and IE and Opera are working in normal mode. Thank you so much
But now, Google chrome which had crashed again.

But other programs like adobe reader, Ms-Office suite etc are still not working. I cannot even open a jpg file. I've included the screenshot when i open a jpg file. This is the case with safe mode too. Pdf files, Ms-office suite and pictures are not getting opened. I uninstalled and then again installed the adobe reader. It worked for sometime and then crashed.


Attached Thumbnails
Browsers working in safe mode with networking but not in normal mode-pic.jpg  
My System SpecsSystem Spec
28 Mar 2014   #17
Kavitha ms

windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/...rProfile_en_us

This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.

Please post the results from these tests> Mini Tool Test for pchf

I've attached the result file with this as the text is too long to be pasted in this post.
This is the result of the first one - Mini tool box


Attached Files
File Type: txt Result.txt (25.7 KB, 2 views)
My System SpecsSystem Spec
28 Mar 2014   #18
Kavitha ms

windows 7 Professional 32bit
 
 

this is the result of the adware cleaner

# AdwCleaner v3.022 - Report created 28/03/2014 at 17:28:44
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Professional (32 bits)
# Username : kavitha - KAVITHA-PC
# Running from : C:\Users\kavitha\Desktop\adwcleaner.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99AD9D6D-A456-49EE-8360-F22EE7AA1272}
***** [ Browsers ] *****
-\\ Internet Explorer v8.0.7600.16385

-\\ Google Chrome v
[ File : C:\Users\kavitha\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************
AdwCleaner[R2].txt - [886 octets] - [28/03/2014 17:24:07]
AdwCleaner[S2].txt - [812 octets] - [28/03/2014 17:28:44]
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [871 octets] ##########
My System SpecsSystem Spec
28 Mar 2014   #19
Kavitha ms

windows 7 Professional 32bit
 
 

Result log of junkware remover

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows_NT x86
Ran by kavitha on Fri 03/28/2014 at 17:34:57.84
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Registry Values
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page

~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\freetvradio.spointerwebdisp

~~~ Files
Successfully deleted: [File] "C:\Windows\Tasks\driver robot.job"
Successfully disinfected: [Shortcut] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\K-Lite Codec Pack\Media Player Classic.lnk

~~~ Folders
Successfully deleted: [Folder] "C:\ProgramData\ammyy"
Successfully deleted: [Folder] "C:\ProgramData\pc1data"
Successfully deleted: [Folder] "C:\Users\kavitha\appdata\local\cre"

~~~ Event Viewer Logs were cleared


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 03/28/2014 at 17:40:40.73
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
My System SpecsSystem Spec
28 Mar 2014   #20
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

norton is removed totally now. You told you can browse the internet now.
Please perform a memory test. Memory Diagnostics Tool
Let it run a few hours and post back results
My System SpecsSystem Spec
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 Browsers working in safe mode with networking but not in normal mode




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