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#11
Thank you. :)
I would try to find out if any updates are available for drivers.
Thank you. :)
I would try to find out if any updates are available for drivers.
Now, When I turn on the pc in normal mode, these pop ups are coming. I've added the screenshots here.
Hi,
Run sfc/scannow,
https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
I ask for some Network help please stand by after running sfc,
Cheers.
At the very least you should run the Norton removal tool by following directions in the link below.
https://support.norton.com/sp/en/us/...rProfile_en_us
This machine looks pretty messed up and I'm not completely sure what the problem might be but following the directions in the link below may get us closer to solving the problem.
Please post the results from these tests> Mini Tool Test for pchf
Last edited by chev65; 27 Mar 2014 at 15:20.
I tried removing norton using Norton removal tool. And now, the internet and IE and Opera are working in normal mode. Thank you so much :)
But now, Google chrome which had crashed again.
But other programs like adobe reader, Ms-Office suite etc are still not working. I cannot even open a jpg file. I've included the screenshot when i open a jpg file. This is the case with safe mode too. Pdf files, Ms-office suite and pictures are not getting opened. I uninstalled and then again installed the adobe reader. It worked for sometime and then crashed.
Last edited by Kavitha ms; 28 Mar 2014 at 06:37. Reason: Problems resumed after sometime
this is the result of the adware cleaner
# AdwCleaner v3.022 - Report created 28/03/2014 at 17:28:44
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Professional (32 bits)
# Username : kavitha - KAVITHA-PC
# Running from : C:\Users\kavitha\Desktop\adwcleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99AD9D6D-A456-49EE-8360-F22EE7AA1272}
***** [ Browsers ] *****
-\\ Internet Explorer v8.0.7600.16385
-\\ Google Chrome v
[ File : C:\Users\kavitha\AppData\Local\Google\Chrome\User Data\Default\preferences ]
*************************
AdwCleaner[R2].txt - [886 octets] - [28/03/2014 17:24:07]
AdwCleaner[S2].txt - [812 octets] - [28/03/2014 17:28:44]
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [871 octets] ##########
Result log of junkware remover
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows_NT x86
Ran by kavitha on Fri 03/28/2014 at 17:34:57.84
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\freetvradio.spointerwebdisp
~~~ Files
Successfully deleted: [File] "C:\Windows\Tasks\driver robot.job"
Successfully disinfected: [Shortcut] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\K-Lite Codec Pack\Media Player Classic.lnk
~~~ Folders
Successfully deleted: [Folder] "C:\ProgramData\ammyy"
Successfully deleted: [Folder] "C:\ProgramData\pc1data"
Successfully deleted: [Folder] "C:\Users\kavitha\appdata\local\cre"
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 03/28/2014 at 17:40:40.73
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
norton is removed totally now. You told you can browse the internet now.
Please perform a memory test. Memory Diagnostics Tool
Let it run a few hours and post back results