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Windows 7: IE trouble with Flash Player and Silverlight

01 Apr 2014   #1
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 
IE trouble with Flash Player and Silverlight

Since a few days my IE would not play videos that need Flash or Silverlight. Both IE add-ons are enabled and are installed. There is no problem with Chrome or Opera - only IE9. I tried to install IE10 but that froze my system and IE 11 I do not want. Any ideas where to look?

IE trouble with Flash Player and Silverlight-2014-04-01_2220.png




My System SpecsSystem Spec
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01 Apr 2014   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Flash Player

Ideas:

Maybe try downloading and running the flash player removal tool:

Uninstall Flash Player | Windows

It will not remove the version that's built into Chrome.

The usual method for clean removal involes a reboot before reinstalling flash player. You'd need to install flash player for IE and for Opera.

If it still won't work a suggestion is to check IE security settings especially those related to Active X controls.

Control Panel> Internet Options > Security Tab.

For each zone check Active X settings are set to default. There's a lot of them.

An easy fix is just to reset IE altogether "Advanced Tab" > Reset.

The only downside is that you'd need to re-enable any add ons. "Programs Tab" > Manage add ons.

I can't say anything about Silverlight as I don't use it!

In the past a scan with Secunia PSI has flagged up problems with add ons - out of date or remnants of old versions that need removing. You could check if you think that it will help.

https://secunia.com/products/consumer/PSI/sys_req/

The download link to version 2.0 is on the right hand side of the page and a user has more control over the application if using this version rather than the current version.

You could run a scan, fix any issues (if found) then uninstall it.

When I did use Chrome in the past - updating never removed the old versions. Maybe that's been fixed now but it used to mean multiple versions of flash player were installed with remnants of the old versions in many places that eventually would cause problems. Usually it meant removing the old versions of chrome manually.

Or just search for old versions of flash .ocx files.
My System SpecsSystem Spec
01 Apr 2014   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Thank you. Looks like I have some work to do.
My System SpecsSystem Spec
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01 Apr 2014   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Since I am the lazy type, I used the advanced option and reset everything. Now it works again. I wonder what got into it. Thanks again.
My System SpecsSystem Spec
02 Apr 2014   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
If it happens again post your Show all add-ons list,
Reset if you used delete personal setting would clear everything if successful that is,
Most likely temp files buildup or java crap buildup,
Cheers.
My System SpecsSystem Spec
02 Apr 2014   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I will do that Mike, thanks for the tips.
My System SpecsSystem Spec
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 IE trouble with Flash Player and Silverlight




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