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Windows 7: Your last browser session closed unexpectly.

19 Apr 2014   #21
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Thank you,
I would need a uninstall a program list to see if it's hidden in one of those entries,
I have to take for granted your set to show all add-ons because the image is missing the left column
No problem though use the Uninstall a program link and take screen shots of it for me please,
Cheers
Post any results from JRT = Junkware removal tool.


My System SpecsSystem Spec
.
19 Apr 2014   #22
Vonda

Widows 7 home premium 64 bit
 
 

You mean I should copy and paste the all program list ?
I hope this is what you mean.Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Vonda on 19/04/2014 at 8:58:41.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{00028423-C823-4AB4-A86A-7C4C56354B2B}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{168CF11D-3C26-4E1A-9380-1CBF03C5B35D}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{1E5E3C47-9F23-46E9-8000-A7A8A779987D}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{20F97030-1420-4CE7-AD3F-70E7C208E919}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{24570FF6-388F-4B55-9EE7-0D09DC3B0BB8}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{2817F60D-E746-4807-A1A4-F8C0E648159B}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{2F15620F-AF5A-4861-801E-134EBC5C85BD}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{3008506E-F74F-46A5-AEB4-6EABB977917B}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{3AF3DCA8-F761-458F-946F-D4CAE14D6534}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{4021C873-67F0-4461-B711-2E2A8DC4ABB9}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{4453D779-2B7A-464B-AF97-FB3787B7991E}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{4610EFC3-CEFF-4373-AEDF-807CA86927EE}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{4C1F0B06-9326-461E-9CBD-6CA2525163F9}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{526852C1-31EB-471E-9683-21D04B248F61}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{562951D7-CF13-4E94-A1B6-01D7D3E8ADC5}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{573FF2D6-4457-44CC-9F77-B3FCA2282AD4}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{5E6198FC-87D0-4E5F-A7C9-2ACEB9750473}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{6032153B-722B-4D7B-B84F-D93A8775BC5F}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{68020CF9-411A-4B52-AA3B-1EEF09A5FD8F}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{85BDDB22-55EF-47CB-A536-AFA987EB7969}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{88DC169B-223C-4E3D-8D76-FC602EC671CC}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{8FD96B0B-5FA5-4C04-B023-364F48B82E2D}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{940A33FD-E457-4A58-A7A9-867D21A3F335}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{9553C74E-DCB7-4A23-9E65-EA06773A4A58}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{973FFA1C-54F9-4928-BA46-9AB8386FE07A}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{985C5616-6308-4E9E-AF2B-D8F03C4BFC30}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{98603230-1B98-471B-978F-D5C6D91F2C5A}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{9AC1FCFB-AD01-468C-90DE-05DDEABDB084}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{A1A51BFE-D16F-4945-A02C-E70B3388B80E}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{A9D0B3A0-465F-42C2-8E61-E8AD4843746B}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{AC4FF014-46FD-4790-9112-FC1F401076C6}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{ACA906D2-5701-4836-B3E9-AC80581C4D08}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{AEBB2C1E-F872-4072-B9CF-5D562C1D6D96}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{B32ECC2D-1F4E-4A02-B1DA-0E22D1E20426}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{BA04A40D-7A66-423D-BFCE-3EE03D8AB7CC}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{BA59A59F-3662-4BEF-B5F2-0FF1FE54D068}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{C58781EA-1331-4630-93A0-40CF1AB3596A}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{CB9795E2-60BE-486A-A457-CAD0FBBEEB05}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{D459709C-4617-4FC5-B4CC-77DC928BCDD2}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{D552CD05-3B13-4175-8853-A30091D2D475}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{DD0581D4-211F-4248-820B-246B581286BD}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{DEEA07E3-246D-4E98-8808-3D81812EDA73}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{E17A8DB2-18B9-458A-BDB6-484D49123A3E}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{E4569307-8904-41A1-9D76-7CCE703DED16}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{E9D3B6CB-088F-4939-B9FE-3EEF3E115AF6}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{ECF82650-6498-4954-8845-51210A54C641}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{EDC75EC0-9998-4A4C-A543-7EFDBBA42B1B}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{EF4AA7C8-BA84-4EB5-B3EF-EC532BE1081C}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{F53FEE17-501B-48CF-A12E-F1BA8A322B01}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{F9C4A1AB-35D3-46DA-ACA9-6BFE9196F777}
Successfully deleted: [Empty Folder] C:\Users\Vonda\appdata\local\{FD389DA9-4185-4040-85FB-1EDF2DE55BA8}

~~~ Event Viewer Logs were cleared


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 19/04/2014 at 9:09:25.60
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Attached Thumbnails
Your last browser session closed unexpectly.-programs.jpg  
My System SpecsSystem Spec
19 Apr 2014   #23
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Screen shots are fine,
Thanks,
Cheers.

Still waiting for the second screen shot of your programs list
My System SpecsSystem Spec
.

19 Apr 2014   #24
Vonda

Widows 7 home premium 64 bit
 
 

sorry, which (other) program list?


Attached Thumbnails
Your last browser session closed unexpectly.-capture2.jpg  
My System SpecsSystem Spec
19 Apr 2014   #25
Vonda

Widows 7 home premium 64 bit
 
 

I went back to IE 10, but the same problem is still there. As soon I type something in the address bar, I get Internet Explorer stopped working.
My System SpecsSystem Spec
19 Apr 2014   #26
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

HI,
When did the issue first appear,
What security was installed before you installed any other scanners trying to fix the issue,
Open Chrome,
Review the Extensions section of it's settings and see what is listed there and post screen shots of those listings,
Also Uncheck the box to run background apps when Chrome is closed,

Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
19 Apr 2014   #27
Vonda

Widows 7 home premium 64 bit
 
 

I can't really remember when the symptoms started to appear. It started with some photos not showing when looking in a picture folder from a web site using the advance button and having a problem with youtube not working properly or not at all. Just the black video screen loading. I always has the Zonealarm Extreme, the s&d spybot and super anti spyware. Beside that I ran once a week the Ccleaner, and the Malwarebyte programs. I shall post this reply and try to work on getting those screen shots.
My System SpecsSystem Spec
19 Apr 2014   #28
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
2/3/14 you installed Chrome is that because ie was acting buggy ?
ZoneAlarm 4/9/14
Please try to remember
Cheers.
My System SpecsSystem Spec
19 Apr 2014   #29
Vonda

Widows 7 home premium 64 bit
 
 

No, that was to see if it would correct the problem with youtube. While it was not as bad as in IE 10, it still had some problems from time to time with some videos not loading. I will later see to those screen shots from services, I looked at the settings, but did not see the background apps or any extensions.
My System SpecsSystem Spec
19 Apr 2014   #30
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Chrome doesn't make it easy these settings are on the Very bottom of each settings and advanced settings pages,
Cheers.
My System SpecsSystem Spec
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