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Windows 7: Your last browser session closed unexpectly.

21 Apr 2014   #81
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Vonda, understood - you want to keep Chrome. That's fine.

Regarding Java - many people run their machines without Java. If none of your applications require it, please uninstall it. You can always download Java from here if you find that you need it
current version 7 update 55.

Mike (ThrashZone) - nice catch. I think you're right, Vonda has not checked any to be removed, only pressed the fix slected button. nothing selected, nothing fixed.

Vonda, please check all items on the list THEN press the fix selected button. It looks as though most of the entries are from when you rolled back or reset IE.
The first one Couponbar is reported as adware.

Bill
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My System SpecsSystem Spec
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21 Apr 2014   #82
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Installing Firefox will let you know if the same problem exist in Firefox.
If it does it's not I.E. only problem.
I have read the whole thread but I might of missed if the OP did try Firefox.

Post # 33 is worry some to me. Way to many things checked.
I would only have the Security programs checked.
I have heard nothing good about Spybot.

If it was my computer I would start by removing Spybot and Zone Alarm using their online removal tools and install Microsoft Security Essentials for testing. Use the Windows 7 firewall.

I would then use I.E. 11/32 bit set to default for testing.

Then I would run AdwCleaner again and remove what it finds.
Once again I would do this tutorial again to see if Windows 7 System Files are still okay.

By Brink:
SFC /SCANNOW Command - System File Checker

This is a attempt to get back to ground zero; a proper working system and then try the additional things like I.E.11/64.
My System SpecsSystem Spec
21 Apr 2014   #83
Vonda

Widows 7 home premium 64 bit
 
 

Actually, I did click on fix selected both times. I just took the snip before doing that.
I just finished the scan with ESET and it showed 0 infections and I did not find any log files about this scan.
**
I have no problem with Google Chrome, should I still download Firefox?
Also, run the SFC/Scannow again?
I shall uninstall java after posting this.
Can I download and install Microsoft security essentials firs before I disable zone Alarm?
Sorry about being a pain...
My System SpecsSystem Spec
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21 Apr 2014   #84
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You do not want to install a new anti virus until you remove all other anti viruses. One anti virus on one computer at one time.
Did you remove what I suggested? Did you take care of your start up programs in msconfig.
Many people are having problems with Chrome that is why I suggested Firefox.

So we all stay on the same page please list things you do or don't do and the results.
I gave a few suggestion in my post #82. I at this time don't know if you have or have not followed any of them.

Post #82 has suggestion and the order that I would do them.
If you don't understand the sequence just ask and I will try to explain.
My System SpecsSystem Spec
21 Apr 2014   #85
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Vonda View Post
Actually, I did click on fix selected both times. I just took the snip before doing that.
I just finished the scan with ESET and it showed 0 infections and I did not find any log files about this scan.
**
I have no problem with Google Chrome, should I still download Firefox?
Also, run the SFC/Scannow again?
I shall uninstall java after posting this.
Can I download and install Microsoft security essentials firs before I disable zone Alarm?
Sorry about being a pain...
I believe you clicked on the fix selected, but after seeing the screen shot you posted - both Thrashzone and I questioned if you placed check marks (selected) next to the items in the list before hitting the fix selected button. It's really a different question. I'm not worried about it now though, Other scanners report A-Ok.

Ok good ESET, Malwarebytes, SuperAntispyware all report nothing found.

I would download Firefox so that you have a secondary browser other than Chrome.

SFC already reported no issues found - I doubt running it again will show anything different.
Java is secondary - as I mentioned it's housekeeping - you can uninstall that whenever you get the chance.

Layback Bear gave some good suggestions on the startup items and his coment on Chrome reinforces Thrashzone and my own suspicion about that broswer. I would like to see Chrome uninstalled (I know, you like it as a backup... that's why downloading Firefox is a good idea).

Do me a favor and look at the properies of the Internet Explorer shortcut you use to launch IE.
If it's the one on the taskbar toolbar
right click the icon, then
right click the words Internet Explorer in the jump list menu
select properties at the bottom of the context menu.

Your last browser session closed unexpectly.-ielinkprops.png

Let me know what is in the Target field:
"C:\Program Files\Internet Explorer\iexplore.exe"
-- OR --
"C:\Program Files (x86)\Internet Explorer\iexplore.exe"

This won't fix the issue either, but it might prevent one in the near term future as you work through the main issue.

Bill
.


My System SpecsSystem Spec
21 Apr 2014   #86
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Vonda you are getting some excellent suggestions. Please let us know what you have tried and the results.

After I do several changes on my computers I like to run sfc /scannow just to make sure the System Files are still okay. It could be a little over kill but it's free.
My System SpecsSystem Spec
21 Apr 2014   #87
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

If anyone doesn't mind me putting in 2 cents worth I didn't see a chkdsk being run yet and I would also suggest the Emsisoft Emergency Scanner https://www.emsisoft.com/en/software/eek/ just use the first two scanners.

But a chkdsk would be on my first to check list,
http://www.sevenforums.com/tutorials/433-disk-check.html
Also I am very loathe to put anything Apple on my machines and especially that Bonjour stuff as the times I have used it - it has caused havoc and was VERY difficult to uninstall.
My System SpecsSystem Spec
21 Apr 2014   #88
Vonda

Widows 7 home premium 64 bit
 
 

I think that I have done all the suggestions. After deleting S&D, Zone Alarm Extreme, Super anti Spyware and all the others mentioned in previous posts.
Now the IE 11 Browser seem to work properly. "C:\Program Files\Internet Explorer\iexplore.exe"
I really would like to know which program was the culprit.
As far I can tell, the youtube videos and pictures play/show now properly too.
I can't thank you all enough for the patience you all had dealing with my Problem.
Thank you all very very much.
Vonda
My System SpecsSystem Spec
21 Apr 2014   #89
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Great news,
Is it possible to post new screen shots of your programs list and the startup section of msconfig to get a better idea of what is left,
Personally I have no experience of the S&D and zone alarm utilities so I couldn't say to uninstall them,
But also with apple products you never know,
iTunes has had issues with Internet explorer before,
Cheers.
You are still using the 64 bit version so Enhanced protection mode is still activated for sure.
Please verify with this link if you don't remember,
http://www.sevenforums.com/tutorials/280434-internet-explorer-10-enable-32-bit-64-bit-ie10-windows-7-a.html
My System SpecsSystem Spec
21 Apr 2014   #90
UsernameIssues

W7 Pro SP1 64bit
 
 

A reminder to uninstall Java to see if it is ever missed.

:::back to lurking:::
My System SpecsSystem Spec
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 Your last browser session closed unexpectly.




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