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Windows 7: Live Mail update - event log error message

20 Apr 2014   #1
DarkStar GT

Windows Home Premium (64)
 
 
Live Mail update - event log error message

Today, I saw a pop-up notification from Windows Live Mail that there was a Live Essentials update.

(a) the icon in the task bar got whacked so I had to re-pin it (from the Start menu)

(b) I saw the error (2359302) below in the Event Logs; looking back I had the same error when initially installing Live Mail. I have not noticed any problems but wonder what it is. Could it be that I have not installed that update?

I have automatic Windows Updates turned off, but have done some individually.




Attached Images
Live Mail update - event log error message-wle_update.png 
My System SpecsSystem Spec
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21 Apr 2014   #2
andrew129260

Windows 10 Pro
 
 

Try downloading the update manually, that is what I did without any problems:

Windows Essentials - Download Windows Live Essentials

It will update and fix any problems with the previous programs.
My System SpecsSystem Spec
22 Apr 2014   #3
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The event entry points to KB2120976: Streaming issues that are related to Microsoft Media Foundation in Windows 7

The error code, 2359302, points to a MS installer issue

I don't think either is directly related to Windows Essentials (Live).

I suggest the following:
  1. Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker
    Attach the entire CBS.log to a post (you might have to put it in a compressed folder / .zip)
  2. Configure WU as shown below:
    Live Mail update - event log error message-wu-settings.png
  3. Then I would manually run Windows Update (WU) and install all critical, important, and recommended offers.
    I hide optional updates offered for Bing and Silverlight - right click on the update in WU and select hide


My System SpecsSystem Spec
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 Live Mail update - event log error message




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