Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Explorer 11 does not work after cleaning with antivirus

02 May 2014   #21
smoking84

Windows 7 Home Premium 64bit SP1
 
 

Hi, i make the CBS.log in cmd and the sfcdetails.txt is empty..is ok?
I downloaded IE11 offline and reinstalled but unfortunately i have the same problems..
In safe mode a part of things, such as tab cronology and login, work


My System SpecsSystem Spec
.
02 May 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data - If the file is too big to upload, remove the oldest CBSPersist cab files until the total size is below 8MB, and it should then upload.
My System SpecsSystem Spec
02 May 2014   #23
smoking84

Windows 7 Home Premium 64bit SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data - If the file is too big to upload, remove the oldest CBSPersist cab files until the total size is below 8MB, and it should then upload.
I followed the instructions and installed the Tool (installation completed in few minutes with no errors), then I ran sfc/scannow. I add the Logs folder of windows. Thanks!
My System SpecsSystem Spec
.

02 May 2014   #24
cottonball

Windows 7 Home Premium
 
 

smoking84,

After doing what NoelDP instructed, please do the following to check out whether malware is still a player...

Please use the Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.

At the program's console, press the Scan button.

When done, the tool produces a log, FRST.txt, on the Desktop.
Please provide the FRST.txt in your reply.

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply.


Next, please use the tool Zoek.exe:
Download > Download zoek.exe version 5.0.0.0

When the Zoek.exe download appears, save to the Desktop.
On the Desktop, right-click Zoek.exe and select: Run as Administrator
Give it a few seconds to appear.

Please disable your AntiVirus and AntiSpyware programs, so they don't interfere with the running of Zoek.exe.
You can find instructions how to disable your security applications here:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

At the program console, click the Options button and place a checkmark only on the following options:

Do a Deep Scan
Installed Programs

Now...
Close any open programs.
Click the Run script button, and wait.
It takes a few minutes to run.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please post the zoek-results.log in your reply.
My System SpecsSystem Spec
03 May 2014   #25
smoking84

Windows 7 Home Premium 64bit SP1
 
 

Hi cottonball I ran all the scans you suggested, i add the report. I hope to solve this problems Thanks!


Attached Files
File Type: txt FRST.txt (57.4 KB, 4 views)
File Type: txt Addition.txt (44.0 KB, 5 views)
File Type: txt zoek-results.txt (48.6 KB, 3 views)
My System SpecsSystem Spec
03 May 2014   #26
andrew129260

Windows 10 Pro
 
 

There are a few BHO's and some other entries that look concerning, but I will wait for cottenballs reply. I only briefly looked through the logs. He is certified in malware removal, I am not. So I will let him take over this area of it.

This caught my eye though:
Based on this line made me think this is the main cause of your issues:

Code:
Task: C:\Windows\Tasks\RMSchedule.job => P:\Registry Mechanic\RegMech.exe
Do you use registry cleaners? It looks that way. Uninstall them. The only optimization program windows 7 needs is nothing. If you insist though, ccleaner is the only option I would recommend. These programs are snake oil and cause way more issues then they are worth. Did you use this program recently? This might have caused the corruption with internet explorer.
My System SpecsSystem Spec
03 May 2014   #27
cottonball

Windows 7 Home Premium
 
 

smoking84,

Thank you for providing the reports.

Will take a look at them tomorrow (Sunday), and will get back with you on what to do next.
Just got home, and it has been a long day.

Thanks for your patience.
My System SpecsSystem Spec
04 May 2014   #28
smoking84

Windows 7 Home Premium 64bit SP1
 
 

@cottonball ok thank you for help!
@andrew129260 registry mechanic installed 2-3 years ago, but I've never used just because I read that creates problems especially with SO installed in SSD. So i unistalled it shortly after.
I think that Panda has recognized as malware a registry key or a file necessary for IE11..but if it were so why in Safe mode some thing work?

PS in the same day of scan with Panda few hours before i've download a file with virus. Sospicious Cloud 9 but immediately remove by Norton. So do not think has to do with the problem
My System SpecsSystem Spec
04 May 2014   #29
cottonball

Windows 7 Home Premium
 
 

smoking84,

Thanks for your patience.

Please temporarily disable your AV program (Norton AntiVirus)
Info on how to disable your security applications > How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

From past experience, have noticed sometimes Norton has a tendency to make certain repairs very difficult.


Please open Notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below (Do not copy the word 'code') to Notepad.
Save it to the Desktop, and name it: fixlist.txt

Code:
start
HKLM-x32\...\Run: [] => [X]
HKU\.DEFAULT\...\RunOnce: [] - [X]
HKU\S-1-5-19\...\RunOnce: [] - [X]
HKU\S-1-5-20\...\RunOnce: [] - [X]
HKU\S-1-5-21-3703924579-2982921444-2800388492-1000\...\Run: [] => [X]
SearchScopes: HKCU - {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = 
Toolbar: HKCU - No Name - {472734EA-242A-422B-ADF8-83D1E48CC825} -  No File
Toolbar: HKCU - No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
SweetIM for Messenger 3.3 (HKLM-x32\...\{1D301950-EA2F-4882-9AA0-49467756842A}) (Version: 3.3.0007 - SweetIM Technologies Ltd.)
Task: {6A3BB960-A754-4DCD-A8A8-2B9812114C9C} - \AmiUpdXp No Task File
Task: {F4D81D4B-B0BD-42BF-92E1-FB600E9AFECF} - System32\Tasks\bench-S-1-5-21-3703924579-2982921444-2800388492-1000 => C:\Program Files (x86)\Bench\Updater\updater.exe
Task: C:\Windows\Tasks\RMSchedule.job => P:\Registry Mechanic\RegMech.exe
end
NOTICE: This script is written specifically for this computer!!!
Running this on another computer may cause damage to the Operating System.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please post the Fixlog.txt in your reply.


Next, on the Desktop, right-click the Zoek.exe file and select: Run as Administrator
Give it a few seconds to appear...

Copy/paste the entire script inside the code box below to the input field of Zoek:

Code:
autoclean;
emptyclsid;

Now...
  • Close any open Browsers.
  • Click the Run script button, and wait. It takes a few minutes to run all the script.
  • When the tool finishes, the zoek-results.log is opened in Notepad.
  • The log is also found on the systemdrive, normally C:\
  • If a reboot is needed log is opened after the reboot.
Please post the zoek-results.log in your reply.
My System SpecsSystem Spec
04 May 2014   #30
cottonball

Windows 7 Home Premium
 
 

smoking84,

Also, please provide some feedback as to what problems. specifically, you are still having.

Thanks!
My System SpecsSystem Spec
Reply

 Explorer 11 does not work after cleaning with antivirus




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Restore - won't work despite no AntiVirus
Restore tells me it hasn't worked due to an Anti Virus. I turn off MSE and Restore still doesn't work. Computer has Malarebytes & Lavasoft (AdAware) for regular scans but only MSE for anti virus. Could firewall be getting in the way? Anyone encountered and resolved this problem?
Backup and Restore
My Audio Does Not Work Ever Since my Antivirus Deleted a file from S32
My Anti Virus Detected a threat in System 32 in a Audio file, It deleted the file then asked to restart, once it came back up. My audio does not work at all. Can someone help me please? I got this laptop last Month. and i have no Idea what to do. :(
Sound & Audio
Explorer.exe Does Not Work
hello, recentlyI had to make changes totimedate.cpl using restorator......!! Unfortunately after Irestart explorer.exe does not work as before...!! I cannot open any folder, cannot open OS:C,,cannot open DATA:D,,Personalize and all matters related with explorer.exe...!! I have been using the...
BSOD Help and Support
Cleaning Up The Windows Explorer Navigation Pane
I've successfully removed the Libraries and Favorites categories from the Windows Explorer navigation pane. Does anybody know if it is possible to remove the User and Network groups as well? http://img269.imageshack.us/img269/2601/45864426.png
Customization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:42.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App