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Windows 7: [IE 11 Crash] APPCRASH with Fault Module Name_KERNELBASE.dll

15 May 2014   #1
MagaSaga

Windows Ultimate 7 X64
 
 
[IE 11 Crash] APPCRASH with Fault Module Name_KERNELBASE.dll

Hi there, I have a old Acer Aspire 5515 that I just reinstall the Win 7 Ultimate x64 couple weeks ago.
OS is brand new, hardly has anything install expect all the drive and anti-virus software.

=============================

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16521
Application Timestamp: 53114399
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 8000ffff
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4fac
Additional Information 2: 4faccadd212d67392ab5960c3b49d698
Additional Information 3: 242a
Additional Information 4: 242aae79594b85f2dea05930b8400376

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===========================================

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16521
Application Timestamp: 53114399
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 8000ffff
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4fac
Additional Information 2: 4faccadd212d67392ab5960c3b49d698
Additional Information 3: 242a
Additional Information 4: 242aae79594b85f2dea05930b8400376

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


If the online privacy statement is not available, please read our privacy statement offline:
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---------------------------------------------------------------------

+++Event Viver log+++


Log Name: Application
Source: Application Error
Date: 5/15/2014 6:17:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Acer-Aspire5515
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16521, time stamp: 0x53114399
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x8000ffff
Fault offset: 0x0000c42d
Faulting process id: 0xf8c
Faulting application start time: 0x01cf7026eb0f167d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 2a7d8570-dc1a-11e3-b3dc-001eecde0a34
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-15T10:17:50.000000000Z" />
<EventRecordID>1804</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-Aspire5515</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.9600.16521</Data>
<Data>53114399</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>53159a86</Data>
<Data>8000ffff</Data>
<Data>0000c42d</Data>
<Data>f8c</Data>
<Data>01cf7026eb0f167d</Data>
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>2a7d8570-dc1a-11e3-b3dc-001eecde0a34</Data>
</EventData>
</Event>


My System SpecsSystem Spec
.
15 May 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Which security did you install ?
Did Internet explorer work before loading this security ?
How did you download this security ?
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
Cheers.
My System SpecsSystem Spec
15 May 2014   #3
MagaSaga

Windows Ultimate 7 X64
 
 
quick, fast, awsome community

Thank you sir for fast reply
I will try and post follow up in a minute
My System SpecsSystem Spec
.

15 May 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Look forward to an update,
Cheers.
My System SpecsSystem Spec
15 May 2014   #5
MagaSaga

Windows Ultimate 7 X64
 
 

the anti-virus software that runs on that laptop is call 360 Security Guards
publish by Qihoo 360 Inc along the suit there a Anti-Virus software call 360sd
My System SpecsSystem Spec
15 May 2014   #6
MagaSaga

Windows Ultimate 7 X64
 
 

My System SpecsSystem Spec
15 May 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

This is going to take a while if you don't answer my first few questions
My System SpecsSystem Spec
15 May 2014   #8
MagaSaga

Windows Ultimate 7 X64
 
 

Startup:


Service:
My System SpecsSystem Spec
15 May 2014   #9
MagaSaga

Windows Ultimate 7 X64
 
 

Sorry for the delay

The old computer is not stable, had to move picture to desktop before I could upload the pic.
My System SpecsSystem Spec
15 May 2014   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and welcome to SevenForums,

Did Internet explorer work before loading this security ?
How did you download this security ?
Okay the other two questions I asked,
Cheers.
My System SpecsSystem Spec
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 [IE 11 Crash] APPCRASH with Fault Module Name_KERNELBASE.dll




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