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#1
Google Chrome will not open at all
Hello. Just today I have encountered a problem with Chrome. Whenever I attempt to run it, it will not open. I looked in task manager and the application is not running nor are its processes. Then some minutes later, Chrome disappeared from my task bar even though I had it pinned. I can still find it in the start menu so I have a shortcut of it on my desktop. The shortcut also doesn't open it. Today Windows did do some updates, but I believe I had this problem before it did the updates. Restarting the computer doesn't resolve the issue. I use Windows 7 Home Premium 64bit and the laptop model is a Dell N7110
I looked in Event Viewer and it did give an application error and appcrash event:
Code:Event ID 1000 Source: Application Error Level:Error "Faulting application name: chrome.exe, version: 34.0.1847.116, time stamp: 0x533b63bd Faulting module name: chrome.dll, version: 34.0.1847.116, time stamp: 0x533b5e41 Exception code: 0x80000003 Fault offset: 0x0042860b Faulting process id: 0x2e24 Faulting application start time: 0x01cf74ff0fc8607f Faulting application path: C:\Users\Breanne\AppData\Local\Google\Chrome\Application\chrome.exe Faulting module path: C:\Users\Breanne\AppData\Local\Google\Chrome\Application\34.0.1847.116\chrome.dll Report Id: 4e4d8899-e0f2-11e3-83f0-4c80932e782b" Under details: "chrome.exe34.0.1847.116533b63bdchrome.dll34.0.1847.116533b5e41800000030042860b2e2401cf74ff0fc8607fC:\Users\Breanne\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Breanne\AppData\Local\Google\Chrome\Application\34.0.1847.116\chrome.dll4e4d8899-e0f2-11e3-83f0-4c80932e782b" Event ID 1001 Source: Windows Error Reporting Level: Information "Cab Id: 0 Problem signature: P1: chrome.exe P2: 34.0.1847.116 P3: 533b63bd P4: chrome.dll P5: 34.0.1847.116 P6: 533b5e41 P7: 80000003 P8: 0042860b P9: P10: Attached files: C:\Users\Breanne\AppData\Local\Temp\WER46FF.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\Breanne\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_chrome.exe_1f17bf2b3ba15adc70bded1a6812d4161d2fb0_2edb5199 Analysis symbol: Rechecking for solution: 0 Report Id: 4e4d8899-e0f2-11e3-83f0-4c80932e782b Report Status: 0" Under details: "16626835717APPCRASHNot available0chrome.exe34.0.1847.116533b63bdchrome.dll34.0.1847.116533b5e41800000030042860bC:\Users\Breanne\AppData\Local\Temp\WERB26E.tmp.WERInternalMetadata.xmlC:\Users\Breanne\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_chrome.exe_1f17bf2b3ba15adc70bded1a6812d4161d2fb0_28bfe7ff0337e401b-e0f4-11e3-83f0-4c80932e782b0" I also opened the file location: User>AppData>Local>Google>Chrome>Application and found the debug.log which read: "[1109/092714:WARNING:app_command.cc(47)] Error reading SendsPings value from registry: 2 [1123/093201:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded" The other thing I tried, was I copied and pasted the chrome.exe into the latest folder: 34.0.1847.137 to see if that would solve the problem. Then when I try to open Chrome it shows a physical popup error, which warned me about Side by Side: "C:\Users\Breanne\AppData\local\Google\Chrome\Application\34.0.1847.137\Chrome.exe This application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." In Event Viewer: Event ID 33 Source: Side by Side Level: Error "Activation context generation failed for "C:\Users\Breanne\AppData\Local\Google\Chrome\Application\34.0.1847.137\chrome.exe". Dependent Assembly 34.0.1847.116,language="*",type="win32",version="34.0.1847.116" could not be found. Please use sxstrace.exe for detailed diagnosis." Under details: "34.0.1847.116,language="*",type="win32",version="34.0.1847.116"C:\Users\Breanne\AppData\Local\Google\Chrome\Application\34.0.1847.137\chrome.exe"
Sorry for the long post. I'm not sure what to make of this.
Last edited by Brink; 21 May 2014 at 18:52. Reason: code box