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Windows 7: Web Document property disappearing on URL shortcuts

29 May 2014   #1
Erock

Windows 7 Home prem 64 bit
 
 
Web Document property disappearing on URL shortcuts

Hi,

A very odd error is re-occurring, whereby saved links in my favourites bar no longer work. On inspecting the properties of the link, there is no "Web Document", the section that details what URL the link opens.

I have added new links and deleted these duff ones, than a day or so later, they are back as they were! It is quite annoying - has anybody seen this before or have an idea what may be causing it?

Windows 7 Home edition 64bit
IE10
Samsung R730

I've run Malwarebytes and Superantispyware and have McAfee anti virus.


My System SpecsSystem Spec
.
29 May 2014   #2
MilesAhead

Windows 7 32 bit
 
 

Is it possible you have a Browser Helper Object snuck on the system? When people mess with IE that's often what they use. Programs like WinPatrol have a Tray Context Menu command to show all BHOs. Also when a new one tries to install it alerts you so you can allow it or decline.
My System SpecsSystem Spec
29 May 2014   #3
Erock

Windows 7 Home prem 64 bit
 
 

No, I just checked via that pgm and there are no suspect ones.
My System SpecsSystem Spec
.

29 May 2014   #4
MilesAhead

Windows 7 32 bit
 
 

Only other thing that comes to mind is try Microsoft forums and knowledge base. If IE is doing that on its own there should be reports there.
My System SpecsSystem Spec
29 May 2014   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Use the mcpr removal tool for Mcafee,
How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
Then download MSE and test the issue,
http://windows.microsoft.com/en-US/windows/products/security-essentials

I've been using the Favorites bar for many years with never having one listing disappearing or breaking,
Cheers.
My System SpecsSystem Spec
30 May 2014   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

I second the motion to use MSE while troubleshooting.

These favorites are just text (INI) shortcut files.

Drag/drop on of them into notepad:
Code:
[{000214A0-0000-0000-C000-000000000046}]
Prop3=19,2
[InternetShortcut]
URL=http://www.sevenforums.com/
IDList=
IconFile=http://www.sevenforums.com/favicon.ico
IconIndex=1
Perhaps your favorites are located in a folder path like...
\Users\username\Favorites\Links
...unless you have redirected that folder.
(Links may show as its alias of Favorites Bar.)
(Thanks MS for making that so confusing.)

Make a copy of the shortcut files while they are working. Perhaps copy them all to a temp folder on your desktop. Then compare the contents if one of them goes bad again.

How often does this happen? Can you force it to happen?

Do the date/time stamps change on the shortcut files that have gone bad?

As a band-aid, you might try making these shortcut files read-only, but I would really want to know what is going on.
My System SpecsSystem Spec
30 May 2014   #7
Erock

Windows 7 Home prem 64 bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
I second the motion to use MSE while troubleshooting.

These favorites are just text (INI) shortcut files.

Drag/drop on of them into notepad:
Code:
[{000214A0-0000-0000-C000-000000000046}]
Prop3=19,2
[InternetShortcut]
URL=http://www.sevenforums.com/
IDList=
IconFile=http://www.sevenforums.com/favicon.ico
IconIndex=1
A common one just crapped out again, dragging and dropping to notepad gives this and nothing else.....

[InternetShortcut]
IconFile=http://ebay.com/favicon.ico
IconIndex=1


Quote:
Perhaps your favorites are located in a folder path like...
\Users\username\Favorites\Links
Yes they are.

Quote:
Make a copy of the shortcut files while they are working. Perhaps copy them all to a temp folder on your desktop. Then compare the contents if one of them goes bad again.
The difference is that one has a web document property and shows a whole lot more in the notepad.

Quote:
How often does this happen? Can you force it to happen?
Daily. I don't know, it's random but always the same links. I delete and redo each time.

Quote:
Do the date/time stamps change on the shortcut files that have gone bad?
Nope.

Quote:
As a band-aid, you might try making these shortcut files read-only, but I would really want to know what is going on.
Ok, but I'll stick with ongoing diagnosis for now.

Next step is try copying one that never goes bad and rename and adjust.
My System SpecsSystem Spec
30 May 2014   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

Try this (if ya want):
Get that ebay favorite working again (copy 1).
Copy it to the desktop (copy 2).
Copy it to the desktop again (copy 3).

If copy 1 goes bad, double click on copy 2. Leave copy 3 untouched by IE. Just attempting to see if some plug-in or security app is making these changes only when IE is involved and if it happens no matter where the shortcut file is located.

If you want, I can probably work up a script that will let you know exactly when the shortcut file is changed. And if you get really desperate, you can add Process Monitor into the mix. Take a look at this post and this one.

Have you changed to the simpler MSE for your antivirus? You can change back to whatever you like after the issue is solved.
My System SpecsSystem Spec
30 May 2014   #9
Erock

Windows 7 Home prem 64 bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Try this (if ya want):
Get that ebay favorite working again (copy 1).
Copy it to the desktop (copy 2).
Copy it to the desktop again (copy 3).

If copy 1 goes bad, double click on copy 2. Leave copy 3 untouched by IE. Just attempting to see if some plug-in or security app is making these changes only when IE is involved and if it happens no matter where the shortcut file is located.
Done for a few of them.

Quote:
If you want, I can probably work up a script that will let you know exactly when the shortcut file is changed. And if you get really desperate, you can add Process Monitor into the mix. Take a look at this post and this one.
Ok thanks.

Quote:
Have you changed to the simpler MSE for your antivirus? You can change back to whatever you like after the issue is solved.
I'd rather not do that unless I exhaust all possibilities. I've had it for a few years, so can't see how it could be the root of the problem.
My System SpecsSystem Spec
30 May 2014   #10
UsernameIssues

W7 Pro SP1 64bit
 
 

Antivirus apps change quite often. They change what they watch for with every signature file update and how they "cure" files with most app updates. But I understand the hassle of removing it. If McAfee does happen to be the culprit, it would be nice to catch it making the change.
My System SpecsSystem Spec
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