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Windows 7: Word Hyperlink kills connection to certian website

03 Jun 2014   #11
dlc41

Windows 7 Pro 64bit
 
 

And now to toss in a bump. I have loaded MS Works and tried the same issue. Everything works fine. Click on the hyperlink and it goes to the site with no problems.


My System SpecsSystem Spec
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03 Jun 2014   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by dlc41 View Post
And now to toss in a bump. I have loaded MS Works and tried the same issue. Everything works fine. Click on the hyperlink and it goes to the site with no problems.
I had tested with WordPad too...
...saving the doc as an Open Office "docx" file.

It worked just fine.

Just out of curiosity...
...go to a computer where WORD fails to open the link
...open WordPad
...open the same document.
(the doc that was created using WORD 2010)

Then try the reverse...
...create a new doc using WordPad
...paste in the links of interest
...save it using the Open Office "docx" file format
...see if WORD 2010 can get you to the linlk.


Word Hyperlink kills connection to certian website-oo.png


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04 Jun 2014   #13
dlc41

Windows 7 Pro 64bit
 
 

Username,

Didn't make a difference.
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04 Jun 2014   #14
dlc41

Windows 7 Pro 64bit
 
 

Here's what I got from MS TechNet and it actually make sense.

So, I've tried a few things by now. The fixit tool liked to above will open a new tab in whatever browser I choose to be default but in nearly all cases the page does not load when your url is clicked in a Word 2010 document.

From what I've read about how Word works, the program connects to the server and caches the data/elements received before opening the browser. If it has a problem doing this - for example it receives one or more 404's - then nothing happens.

You can see a 404 in the capture below and from what I've read, if the page author fixes this problem then your problem will also be fixed. The problem also disappears when Fiddler is running. Since Fiddler acts as a proxy server, there is a slim chance another solution would be to use a proxy.

My System SpecsSystem Spec
04 Jun 2014   #15
UsernameIssues

W7 Pro SP1 64bit
 
 

The page was always slow to load for me - very slow.
Maybe a browser waits longer before giving up.
Maybe WORD gives up too quickly.
Perhaps certain networks impact the timing of the wait that WORD was seeing.

Still a bit of a mystery why WORD connects to the server at all.
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04 Jun 2014   #16
dlc41

Windows 7 Pro 64bit
 
 

It loads slow here too. According to her she has 21 or 22 plugins that load.
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05 Jun 2014   #17
dlc41

Windows 7 Pro 64bit
 
 

UPDATE: I did do a clean install of Office 2010 on anther machine. Without applying any updates everything worked the way it should. After applying the updates got the error. Should of done a couple at a time but didn't. Going to try again to see if I can narrow it down as to what update caused the problem.
My System SpecsSystem Spec
07 Jun 2014   #18
dlc41

Windows 7 Pro 64bit
 
 

Guys, thanks for all your input. I have given up on this one. Everything points to the website itself and not Windows or Office. Customer is convinced otherwise but working with web designer. I'll let you know what happens.
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08 Jun 2014   #19
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

The site does have several errors, perhaps not connected, just a FYI

[Invalid] Markup Validation of http://www.sandrawalston.com/ - W3C Markup Validator

A Guy
My System SpecsSystem Spec
08 Jun 2014   #20
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Yep the website is in need of much update maintenance,
In post # 8 I posted the odd website header which I believe might be interpreted as a redirect,
On the top two lines it lists,
html lang="en-US" xmlns:fb="http://ogp.me/ns/fb#" xmlns:addthis="http://www.addthis.com/help/api-spec" >
<head>
Are we surprised one is a Facebook listing and the other addthis.com

These are very weird to be in the header this is the second thing that gets loaded after the url which shows on the invalid markup from 3w.org in post 2 & now post 19 by A.Guy

According to the screen shot you showed it flagged the Facebook plugin the most which is insecure,
There's no real reason to have that many Share listings and if only one is horribly out of date I suppose the site owner is lucky
Youtube plugin is also expired
Cheers.
http://social.technet.microsoft.com/...tprocurrentver
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