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Windows 7: Can't see videos on most WWW sites.

21 Jun 2014   #11
K3yP1ayer

Windows 7 Home Premium Edition (64-bit)
 
 

My replies to the following:

So the solution was to reset IE 11 twice? The issue wasn't resolved after the first reset?
That's odd, but an interesting thing to note - If a member is having IE issues and a reset doesn't cure it, I might ask them to do it twice.

Did you restart IE after the 1st reset?
After the 2nd reset?
Was the machine restarted after either IE reset?
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

So sorry to mislead you. I reset IE 11. Somewhere along the line, I was asked to accept default values, which, out of laziness, I did. When that process was finished, I closed all open windows and rebooted. As soon as I got into IE 11, I started getting bombarded with popup ads, so many at a time that they literally covered the screen I wanted to see, and each other.

So, I reset IE 11 a second time. This time, when asked to accept default values, I chose the only other option. When that process finished, I rebooted and restarted IE 11. This time, no ads, period.

However, I was still stuck with the problem of IE not advancing past the first screen after I would look up something. So I Googled a description of my problem and ran across a website where that was discussed. They talked about "browsersafeguard.exe" and explained how to get rid of it. I followed their instructions, and now, no more problem of IE not advancing past a screen. Something called "rockettab" was involved, too, and I remember getting rid of that, too.

HTH,

K3yP1ayer


My System SpecsSystem Spec
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21 Jun 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I see, thank you for the further explanation.

Since you discovered tow malware programs, it would be a good idea to follow Thrashzone's suggestions in post# 10.

That will give your system a though going over scanning for other malware that might be lurking.

Good luck,

I'll step out for now since your machine is in better condition and Thrashzone can advise you further.

Bill
.
My System SpecsSystem Spec
22 Jun 2014   #13
K3yP1ayer

Windows 7 Home Premium Edition (64-bit)
 
 
Solved Can't see videos on most WWW sites - Reply to request

I attached the 2 log files in a subsequent email. Hope I can delete this mess.

KP
My System SpecsSystem Spec
.

22 Jun 2014   #14
K3yP1ayer

Windows 7 Home Premium Edition (64-bit)
 
 
Solved - Can't see videos - Log files

Here are the 2 log files after scanning and cleaning with Adwcleaner.

HTH somebody! It's mostly Greek to me.

vhm


Attached Files
File Type: txt AdwCleaner[R1].txt (27.6 KB, 5 views)
File Type: txt AdwCleaner[S0].txt (23.9 KB, 3 views)
My System SpecsSystem Spec
22 Jun 2014   #15
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
If I remember correctly there were four suggested scanners to use,
Adwcleaner was one of four,
Post the other three results,
Adwcleaner found a bunch of crap
Refer back to post #10,
http://www.sevenforums.com/browsers-...ml#post2807896

You might even post your Uninstall a program list as well to see if any suspicious programs are there.
My System SpecsSystem Spec
23 Jun 2014   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thrashzone has the lead on tis thread, please follow his recommendations before following any of mine. Based on the logs, he might offer intermediate direction.

It's important to follow through with Thrashzone's recommended scans in post# 10 or you run the risk of reinfection. Each scanner has it's own strengths, and by running multiple on-demand scanners you stand a better chance of having a clean system.

Soooo, AFTER all of Thrashzone's recommendations, I suggest running ESET online scanner as an additional scan.
ESET online scanner
ESET online scanner: Help
This scanner also takes a while to run, sometimes a few hours depending on the amount of data and number of disks.
My System SpecsSystem Spec
24 Jun 2014   #17
K3yP1ayer

Windows 7 Home Premium Edition (64-bit)
 
 
Ran Malwarebytes

I ran Malwarebytes (free) and I tried to attach the two log files, but got a msg saying the 2 .XML files were invalid. Any ideas on how to get around that? Apparently there weren't a lot of errors to correct - 30 or less, I think.

Also, since running Adwcleaner, my PC is running noticeably faster. Ixquick, the browser, is truly living up to its name, although I more often use Google and it's faster, too.

K3yP1ayer
My System SpecsSystem Spec
24 Jun 2014   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
As long as you removed everything mbam and adwcleaner found you should be fine,

I would say you most likely should keep track of what you have installed in Chrome as far as Extensions "background apps" and make sure they do not run when Chrome is closed,
My System SpecsSystem Spec
25 Jun 2014   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by K3yP1ayer View Post
I ran Malwarebytes (free) and I tried to attach the two log files, but got a msg saying the 2 .XML files were invalid. Any ideas on how to get around that? Apparently there weren't a lot of errors to correct - 30 or less, I think.

Also, since running Adwcleaner, my PC is running noticeably faster. Ixquick, the browser, is truly living up to its name, although I more often use Google and it's faster, too.

K3yP1ayer
I know you marked this thread as solved.

You can export the Mbam logs as a text file and post that instead of the xml files.

I still recommend running ESET as a final check for malware.
My System SpecsSystem Spec
25 Jun 2014   #20
K3yP1ayer

Windows 7 Home Premium Edition (64-bit)
 
 
Ran SuperAntiSpyware Tonight

I just ran SuperAntiSpyware (free edition), and it found 10 dangerous items and 128 adware cookies. The dangerous ones were in the registry with the name Hijacker.Tubby, and I had SAS remove them. SAS also said that the adware cookies were not dangerous, but they might keep track of sites I visit, so I left them alone.

Thanks,

KP
My System SpecsSystem Spec
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 Can't see videos on most WWW sites.




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