Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Live Mail not fetching from Virgin Spam folder

03 Jul 2014   #1
hannay

7 home premium 32
 
 
Windows Live Mail not fetching from Virgin Spam folder

I use WLM to handle a Virgin.net email account.

I have missed two very important customer emails, which has resulted in much awkwardness and wasted time.

When checking my Virgin account by webmail the missing emails were there, however for some reason had been diverted in to the spam folder ... possibly because they were new customers and the messages had attachments, so might have been treated as suspicious.

This has made me realise that WLM is not fetching any of the emails in my Spam folder for its own 'junk' folder.

When looking further I see there's been a few other emails that have slipped in to Spam in error.

Questions:

Does WLM ignore spam folders and this is normal?

If so, can it be altered so that the inevitable few messages that get put there can be retrieved?

If WLM does NOT ignore spam folders, why do I not see the contents of my webmail's spam folder in WLM's junk folder? It has had just 4 emails in it for a v long time, none normally added!

How can I ensure that I receive those spam emails reliably, and that this does not happen again?

This is VERY important as there are consequenses to me if something is missed.

HH


My System SpecsSystem Spec
.

03 Jul 2014   #2
Berton

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
 
 

Have you checked with Virgin.net to see if you can add their Webmail SPAM Folder to your WLM list of Folders? In their zeal to protect customers some ISPs make decisions/assumptions about what their customer wants that does not always fit with the actual need.
My System SpecsSystem Spec
04 Jul 2014   #3
hannay

7 home premium 32
 
 

Thank you Berton.

I have, and they say that if all is set up as appropriate WLM should fetch whatever the account contains.

With the exception of the Spam contents it appears to be doing that, which is why I wondered whether WLM simply ignores it assuming it is already filtered-out as unwanted, which would be the case if some important email didn't occasionally slip through the net all the same.
My System SpecsSystem Spec
.


Reply

 Windows Live Mail not fetching from Virgin Spam folder




Thread Tools





Similar help and support threads
Thread Forum
Windows live Mail isolating spam from dot me (Montenegro)
Hi, I am getting a lot of spam and although the subject lines and "to" lines are always different, the one constant thing is that the "from" lines all end in .me (dot me) although the part before the dot changes. I believe this is a Montenegro area code. I have been trying to find a way to...
Browsers & Mail
outlook fetching mail issues
Everytime I open Outlook to check my emails I get could not fetch mail errors. Then I when I manually click the button to fetch email it fetches the mail with no errors. Using outlook 2010 32bit version btw.
Browsers & Mail
Spam Surge in My Win Live Mail
I seem to have had a surge of spam. Many supposedly from "techdaily at (various domains)" Any others have this? Leads me to the question: Whats the specific difference between blocking the sender vs blocking the senders domain? Which is more effective? Bill
Browsers & Mail
Mail fetching
Sorry to have open a new thread for this tiny question: # MS outlook has the option: Leave a copy of messages on the server, and below option of how many days you want those messages on the server. So the question is, :( will the messages come up in as many different places the account has been...
Microsoft Office
Windows live mail fails to stop spam.
Since the last upgrade of windows live mail; It has stopped catching spam. Even though I mark spam, it never seems to remember it and allows spam to pass. Windows live offers no support in this area. Is there a way to install outlook express on windows 7 and then I can install a third party anti...
Browsers & Mail
Windows Live Mail - Keyword Spam Filtering
Edit: Nevermind, i found it. It's under tools > message rules. Sorry guys. I remember in outlook express i could define keywords for removing spam. I could set a preference like, if an email has "rolex" or "viagra" in it's subject line to be moved or deleted. I can't find that in Windows Live...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App